Inside Sales Associate, UAS

Are you looking for a new challenge? Do you want to join a hardworking, passionate, and dedicated team? If so, a career at our company might be the right path for you.

We offer many fulfilling opportunities for professionals who share our values and customer-focused philosophy. Our team works diligently every day to deliver superior service and expertise to the hundreds of companies we serve in the Southeast. A career at our company empowers and rewards both you and the customers who count on you to grow their businesses.

Our company at a glance: privately owned, headquartered in the Southeastern U.S., in business for 65 years, and empowering 100+ customers in the U.S.

Some of our benefits include medical and dental insurance, life and disability insurance, retirement plans (401(k) and pension plans), educational assistance, and Paid Time Off (PTO).

ORGANIZATION RELATIONSHIPS

• Reports To: Director, UAS and Manager of Customer and Vendor Success, UAS
• Reporting Jobs: None
• Contacts Inside: Executives, District Managers, Directors, various UAS employees, Information Technology, Marketing, Accounting, Warehouse, Operations, and various other Gresco employees.
• Contacts Outside: All personnel from Executive Leadership to interns who may or may not be directly involved with UAS in utility & public safety organizations. Existing and new Gresco customers. Manufacturers of UAS and UAS-related products and software. Strategic industry partners.

PURPOSE

ROLES AND RESPONSIBILITIES

Key Responsibilities

Sales Support & Customer Engagement

• Respond to inbound calls and emails, triage customer inquiries, and ensure timely, courteous, and accurate follow-up
• Prepare and send product quotes for both entry-level and advanced UAS products in collaboration with Account Managers
• Manage and track open customer quotes, ensuring proper documentation in Salesforce and internal systems
• Provide Tier 2/Tier 3 support for Account Managers to allow them to focus on strategic activities
• Support order processing, payment facilitation, and returns coordination with customers and internal departments

Process Management & Internal Communication

• Utilize Salesforce, or similar CRM, to log customer interactions, opportunities, and issue resolution steps
• Take ownership of quoting and customer engagement workflows from initiation through completion
• Collaborate with teammates to improve efficiency in quoting, order fulfillment, and internal hand-offs
• Monitor and update the Product Overview Guide (POG) and work with vendor content and price files to ensure quote accuracy
• Assist with customer onboarding and resolution of invoice, order, or system-related issues in coordination with the Customer and Vendor Success Manager

Project Participation & Strategic Contributions

• Participate in system improvements and tools integration and marketing asset workflows
• Support startup service tasks (e.g., preparing equipment before shipment) when needed
• Collaborate with the Solutions Engineering team to deepen product and use-case knowledge
• Contribute to marketing and event support by helping prepare materials, flyers, and customer-facing content

NATURE AND SCOPE

The Inside Sales Associate–UAS serves as a vital customer-facing team member within Gresco's UAS division, supporting sales efforts through quoting, customer communication, order processing, and technical coordination. This role works closely with UAS Account Managers, Solutions Engineers, and Service Technicians to ensure customers receive accurate, timely, and professional service throughout the sales and support lifecycle. This role also contributes to internal process development and acts as a bridge between Gresco’s internal systems and the customer experience.