Assistant Manager of Member Services

Skills

The Assistant Manager’s responsibilities require proficiency and accuracy with database entry and management, spreadsheet use, and word processing.    

The Assistant Manager will also have a demonstrated ability to think critically and strategically, work collaboratively with members and committees to enhance engagement efforts and support initiatives that promote long-term organizational growth.

This position requires the ability to work quickly and accurately in a self-directed manner, take initiative in problem-solving and trouble-shooting, work both  collaboratively and independently, communicate accurately and effectively with co-workers, members, and the public on the telephone, in person, and in writing, provide high quality customer service to members and the public, present information effectively both orally and in writing, juggle multiple tasks and return to tasks after interruption, prioritize in order to meet multiple and competing deadlines, complete tasks with an excellent attention to detail and accuracy, ask questions and seek guidance when necessary, accept responsibility for delegated assignments, handle financial matters with integrity and honesty, learn new skills and master new applications as needed, maintain positive working relationships with supervisors and co-workers, observe confidentiality of association matters, and lift boxes up to 40 lbs.

Experience

Work experience providing a high-level of direct customer service is required. Proficiency with web-based applications, interactive databases, and all components of MS Office (Word, Excel, Outlook, PowerPoint) is also essential.   Experience supporting a member database and conference registration system, fulfilling orders, and using a content management system is preferred.  Prior work experience for a member association is preferred.  (Alternatively, prior work experience for a law firm or a law school, or an understanding of the legal employment industry will also be considered.)  Experience using an association management system is a plus.

Other

Some travel is required. 

Bachelor’s degree preferred.  This full-time position is under the general supervision of the Senior Director of Operations,  Member Services, and Meetings and the Director of Member Services and is evaluated by the Executive and Deputy Directors.  Benefits include fully paid employee medical and dental insurance coverage, paid holidays, sick leave, vacation, and a retirement plan.  Position is available immediately. Starting salary of $68K- $75K depending on experience.

Under NALP’s Workplace Location Policy this is a hybrid position that calls for the Assistant Manager to work from the NALP office a minimum of 1-2 days per week in order to complete the responsibilities of the position.  This hybrid role can only be performed within the US in one of the following states:  Maryland, Virginia, and Washington, DC. We regret that we’re unable to consider candidates located outside of this location list for this opportunity due to our business registration status.

To apply, submit a resume, a list of three references, and a cover letter indicating requested salary by email (info@nalp.org) to:

              Jay Richards, Senior Director of Operations, Member Services, and Meetings
              NALP
              Suite 510
              1220 19^th Street, NW
              Washington, DC  20036
              info@nalp.org

In your e-mail application, please put ‘Assistant Manager’ in the subject field.  Review of credentials and interviewing will begin immediately.