Supervisor, Clinical Operations

SUPERVISOR, CLINICAL OPERATIONS, MIT Health, to provide day-to-day oversight of patient services portions of the service area, Primary Care; supervise patient service representatives ensuring that each patient's experience is positive, and that patient flow and appointment scheduling is completed accurately as well as efficiently; oversee highly visible positions that have extensive patient contact, both in person and by telephone; provide back-up to the Manager, Clinical Operations as it relates to administrative project work or interaction with vendors and/or other external stakeholders; serve as a principal resource on all operational matters for its assigned area and may act as a consultant to other service areas on operational matters; and collaborate with other key stakeholders to develop and implement effective and efficient procedures and participate in confidential employee meetings and performance matrix.

Full job description available here: https://health.mit.edu/jobs

REQUIRED: Bachelor's Degree or equivalent years of experience in healthcare, administration, business or other relevant discipline; a minimum of three years of relevant experience; proven ability to coach and develop others; self-directed and pro-active with strong ability to make independent decisions and work with minimal direction while keeping management informed and escalate issues as needed; and expert in customer service models and methodologies with the ability to motivate others.

10/22/2025