International Financial Counselor - Onsite

Grow your career at Cedars-Sinai!

Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report?s "Best Hospitals 2025-2026" rankings. When you join our team, you?ll gain access to our groundbreaking biomedical research facilities and sophisticated medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career.

Why work here?

We provide groundbreaking and patient-centered care, and engage in balanced, impactful collaborations that raise the standard of healthcare around the world. Every year, thousands of patients from around the world receive treatment at Cedars-Sinai. We are proud to be ranked as one of the top medical centers in the U.S. and California. The Cedars-Sinai international team has depth of knowledge of different regions and cultures. We are committed to making your visit to Los Angeles as easy and comfortable as we can.

What will you be doing:

The International Financial Counselor serves as a subject matter expert and interacts directly with international patients and families on financial consultations including but not limited to embassy authorizations, cost estimates, insurance verifications, account reconciliation, and collecting payments. Acts as the financial liaison between Cedars-Sinai International and foreign embassies and advocates for international patients/families. Functions independently under general supervision. Performs troubleshooting when unexpected or difficult situations arise and takes independent action to resolve.

• Provides cost estimates to inquiring international patients and their family members. Provides financial information to families by explaining costs, charges, and payment plans. In conjunction with the International Patient Liaison, corresponds with International referral sources, insurance providers and Embassies to acquire authorizations for services, letters of guarantee, verification of benefits and updates of insurance coverage.
• Uses excel and Epic functions independently to analyze data to create self-pay patient estimations for patient care services and treatments and provides direct financial consultations with patients and families to discuss financial responsibilities.
• Conducts interviews with international patients to determine financial status, counsels, and makes arrangements for direct payment, assists with obtaining LOG?s for embassy sponsored patients or direct billing. Advises patients of potential out of pocket expenses. Supports patients? billing inquires related to explanation of benefits, self-pay billing questions, patient disputes, verifications, and other billing inquiries.
• Ensures pre-payment for services for all international self-pay patients is received prior to patients arrival on every case. Follows up with shared services to track delayed/outstanding payments and works with the Executive Director, International Finance to assess any foreseen payment delays or challenges.
• Retrieves and posts payments to internal patient account utilizing Epic or designated third-party international payment processing system. Initiate payment disbursements to third-party physicians using appropriate payable procedures.
• Assists with manual embassy billing process including printing physician and hospital bills, compiling excel tables, and retrieving third party physician bills and mails to foreign embassies. 
• Maintains and cultivates positive relationships and high-touch interactions with embassy representatives, 3rd party physicians, CSHS finance team and international patients/families to ensure seamless continuum of care.
• Supports and performs account reconciliation for both internal billing and for third-party physicians upon completion of care, as needed. Produces and requests patient refunds Provides patient statements upon request.

Experience Requirements:

Two (2) plus years? experience in a financial counseling, case management, or patient services experience in a clinical setting. Experience working directly with patients in a clinical setting.

Familiar working with foreign embassies and international patients.

Solid grasp of hospital revenue cycle experience preferred.

Educational Requirements:

High School Diploma/GED.

Bachelor?s degree in Business administration, healthcare administration, finance, or equivalent related field. (preferred)