AR (Accounts Receivable) Revenue Specialist

Job Summary

Reporting to the Controller, the AR Revenue Specialist will be responsible for processing account tuition billing and the associated application of receipts across multiple collection platforms. Responsibilities include invoicing, revenue recognition, ensuring accurate and timing billing and application, maintaining documentation, reconciling data and performing collection outreach on delinquent accounts. This team member must be highly detailed, ensuring adherence to WIS’ client commitments, responsibilities and to safeguard revenue, with the ability to adapt to changing priorities and timelines, and collaborate and communicate clearly and effectively across various WIS departments, families, and other third-party stakeholders with courtesy and with a sense of urgency. 

Duties and Responsibilities

Major functions and responsibilities:

Billing

• Receive and process tuition and fees to align with enrollment agreements, auxiliary program revenue, financial aid, miscellaneous cash receipts and payments received by check, credit card or ACH into student billing platform (FACTS)
• Process all payments made by credit card, ACH, checks and wires, and record transactions into the accounting system (Sage Intacct), including donations received by the Advancement Department
• Investigate and resolve billing discrepancies from unapplied or misapplied payments and chargebacks
• Collaborate with families and team members from Admissions, Advancement, Business Office group, among others to address billing issues, and escalate unresolved issues to appropriate team members
• Follow up and collect on delinquent accounts, coordinate with outside collection agencies and prepare appropriate collection communications

Accounts Receivable

• Prepare regular reporting of Accounts Receivable outstanding, including payment history, and identify emerging collections issues for appropriate action by the Business Office
• Work closely with the Admissions Department to collect enrollment deposits and application fees, update the enrollment database and billing system as needed, and calculate tuition and fees for mid-year applicants.
• Allocate cash receipts from multiple sources (student tuition, extended learning, adult education, donors) and adjust accounts for related adjustments, discounts, waivers and refunds, including calculating and applying aid for miscellaneous charges based on tuition percentage
• Track payment status and research cash receipt postings to resolve discrepancies
• Collaborate with the Extended Learning team on processing payments and coordinate possible billing in FACTS, if necessary
• Provide information to Admissions on financial aid related issues
• Follow up with families regarding outstanding payment status, as necessary
• Assist in responding to client inquiries in a professional and timely manner, keeping in line with WIS’ deep commitment to client relations
• Support monthly reconciliation of external systems, portals and sub-ledger systems to the general ledger data
• Assist in the preparation of certificates for families (World Bank/IMF/IDB/Embassies) that require receipts for annual tuition and fees
• Assist in the preparation of certificates for families that require receipts for dependent care costs
• Inform the School Registrar whether transcripts and recommendation letters may be released based on the status of a family’s student billing account
• Serve as the back-up for the Accounts Payable duties, when needed 
• Assist the Controller with audit inquiries, including preparing schedules and back-up support
• Continuously evaluate and make recommendations to enhance collections and system efficiency and accuracy
• Continue to stay abreast of current collection law and techniques by identifying and seeking approval for appropriate professional development
• Perform other duties as assigned.