SPO & PDS Technology Practice Manager

Job Title

SPO & PDS Technology Practice Manager

Job Description Summary

The position of Technology Practice Manager is a managerial and change agent role and that oversees the resources who deliver and support technology solutions for the service line and client accounts. Understanding the technology delivery life cycle, this role seeks to document, standardize, streamline and monitor the processes (delivery, support and compliance) for all approved technology platforms for Project Management, Space Management, Occupancy Planning and Design services. Additionally, this role will work with peers in Global Occupier Technology, forecast and control staffing levels, manage and communicate process changes, s to match growth of the service lines and accounts.
This role location can be flexible, with regular visits to regional offices and some travel.

Job Description

The purpose of the Technology Practice Manager role is to ensure:

• Processes are clearly documented and agreed in line with platform strategy
• Alignment to key vendors, partners and staff to ensure consistent communications
• Monitor staffing levels, identify gaps and partner with platform lead for changes
• Manage the needs of and annual review process for staffing, compliance audits and success criteria
   

Accountabilities

• Work closely with the business stakeholders and SMEs to gather, analyse and document delivery and support processes.
• Developing and maintaining key stakeholder relationships both internally and externally.
• Facilitate workshops with key stakeholders to identify and document current and future business processes.
• Ensure processes and requirements are understood, agreed to and signed off at the appropriate stages in the client delivery cycle.
• Clear roadblocks for staff and provide meaningful feedback.
• Raising, managing and tracking any risks and issues.

Background and Experience

• Demonstrated experience in stakeholder management, business process development and change management.
• Specific experience in real estate software delivery and support processes.
• Consultative and open minded, with highly effective communication, interpersonal skills and attention to detail.
• Excellent analytical, problem solving and critical thinking skills.
• Excellent presentation & communication skills, both written and verbal.
• Demonstrated ability to work autonomously and work as part of a specialized professional team

• Experience working to establish agile/scrum methodologies to enhance delivery and support

Qualifications & Technical Skills

• Bachelorâ™s degree in Computer Science & Engineering, Information Service, or equivalent experience
• Minimum 10 + years of professional experience in Information System & Technology,
• Solid Business Process Management experience.
• Proficiency in Smartsheets, Office 365, MS Word, Excel and Visio, and other analytical tools including Power BI.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidateâ™s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $120,615.00 - $141,900.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email . Please refer to the job title and job location when you contact us.

INCO: âœCushman & Wakefieldâ