Program Coordinator

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and highlight your experiences that directly relate to this position. 

The Survey Methodology Program (SMP) in the Survey Research Center at the Institute for Social Research seeks a highly motivated, professional and dynamic Program Coordinator to provide administrative support necessary for efficient operation to our educational programs. This is an excellent opportunity for anyone looking to advance their career in student services and general administration. Reporting to the Student Administration Manager, you will provide critical support for areas of recruitment, admissions, events, and administration.

30%  Admin of Educational Programs 

Under the supervision of the Student Administration Manager, support the coordination of all activities related to SMP's educational programs, including Program in Survey and Data Science and the Summer Institute in Survey Research Techniques. Schedule and facilitate administrative meetings to develop the annual education program's calendar and provide logistical support for instructors and classroom needs as required. 

Assist with relevant portions of the admission process, including reviewing applicant materials, communicating with prospective students, and coordinating with faculty and staff responsible for final admissions and funding decisions. 

Maintain a working knowledge of university policies related to visa requirements, accounts payable and receivables, and perform financial reconciliations to ensure accuracy. Provide support in annual budget planning and reconciliation processes.

25%  Advertising and Recruitment of Educational Programs

Oversee the planning, execution and evaluation of marketing and recruitment strategies for all educational programs within SMP. Coordinate annual initiatives to promote these programs, ensuring alignment with institutional goals. Develop and manage a comprehensive promotional calendar, including the creation of marketing materials aimed at increasing program visibility and attracting prospective students. Analyze outcomes from previous years to inform data-driven recommendations for continuous improvement. Represent the department at recruitment events as needed, supporting broader marketing and enrollment objectives. Design and implement an annual outreach plan leveraging social media, email campaigns, and other relevant platforms to enhance the visibility of SMP's educational offerings across the U-M campus and beyond, in collaboration with the Student Administration Manager. 

25% Website and Database Management

Collaborate with the Student Administration Manager, SMP faculty, ISR Computing, Media, and Technology (CMT), and ISR Communication Department to maintain and enhance the SMP education program websites. Ensure timely implementation of annual content updates in accordance with established deadlines. Regularly audit website functionality, including verifying active links and addressing technical issues. Coordinate with Computing, Media, and Technology (CMT) on matters such as Google indexing reports, content management system upgrades, and design enhancements. Oversee updates and user access for student and alumni portals. Maintain and update program databases with accurate, up-to-date information. Leverage insights from Google Analytics and indexing reports to inform website improvements and future planning. 

20% Overall Support

Provide advanced administrative support to SMP faculty, including program director(s), the Student Administration Manager and the academic advisor. Participate in weekly meetings with the Student Administration Manager to access priorities, address emerging needs, and ensure the smooth operation of all education programs within SMP. 

Senior Level

• An Associate's Degree in education, business administration, management, communication, or related field or an equivalent combination of education and experience.
• More than four years experience in advertising, marketing, or recruitment activities, preferably in an educational setting.
• Familiarity with social media platforms and digital marketing strategies.
• Proficiency in using Google Suite (Docs, Spreadsheet, Forms, etc.)
• Strong organizational skills, communication (verbal and written) skills, and attention to detail, with the ability to manage multiple tasks simultaneously.
• Experience providing quality customer service to students, faculty, and staff in higher education or a similar environment. 

Intermediate Level

• High school education or equivalent and two to four years of administrative work experience
• Experience in advertising, marketing, or recruitment activities, preferably in an educational setting
• Familiarity with social media platforms and digital marketing strategies.
• Proficiency in using Google Suite (Docs, Spreadsheet, Forms, etc.)
• Strong organizational skills, communication (verbal and written) skills, and attention to detail, with the ability to manage multiple tasks simultaneously.
• Experience providing quality customer service to students, faculty, and staff in higher education or a similar environment.

• Bachelor's degree and 3 years of related work experience
• Previous experience in an academic or educational program environment
• Reasonable knowledge of U-M policies and procedures, particularly relating to Student Services
• Experience with M-Pathways or equivalent software for student administration and curriculum data entry functions

Based on the candidate's qualifications and experience, this position may be underfilled as an Intermediate.

• Student Administrative Assistant Senior - $50,000 - $60,000 
• Student Administrative Assistant Intermediate - $42,000 - $50,000

The Institute for Social Research (ISR) at the University of Michigan seeks to create a community of respect and authentic collaboration by recruiting and retaining individuals that represent a variety of voices as a reflection of our commitment to serve the people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and any eligible family members and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting upon meeting eligibility requirements
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Learn more about U-M benefits.

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Institute for Social Research job openings are posted for a minimum of fourteen (14) calendar days. This opening may be removed from posting boards and filled any time after the minimum posting period has ended. 

The University of Michigan is an equal employment opportunity employer.