System Control Operations Manager

Position Summary

A successful System Control Operations Manager provides strong leadership and direction to ensure the effective operation of System Control. This role requires a motivated, self-starter with excellent communication skills, a commitment to upholding Cooperative policies and the ability to foster a culture of accountability and professionalism. This candidate is able to coordinate with others during high-stress situations and has keen problem-solving skills. The System Control Operations Manager oversees daily System Control activities, supports employee development through consistent training and coaching, and ensures adherence to all safety standards.

Essential Job Functions

1. 1. Supervises the System Control Operators in the operation and control of the Electric Power System Grid to safely maintain and monitor electric service to the membership.
   2. Provides strong leadership and direction to team members, ensuring goals are met through clear communication, accountability and support.
   3. Encourages professional growth and collaboration within the team through consistent leadership and a strong commitment to training and enforcement of procedures.
   4. Directs internal and contract personnel as needed for the restoration of electrical services.
   5. Contributes to the team effort to restore member service communicating to members to determine electric service needs.
   6. Responsible for running reports on worst circuits and providing outage reporting to upper management.
   7. Dispatches linemen to repair power line damaged by storms, vehicle accidents and natural disasters.
   8. Adheres to NERC standards and switching order rules and regulations to ensure system reliability and compliance.
   9. Maintains the outage management system.
   10. Coordinates activities with the public emergency entities such as police, fire and other emergency personnel.
   11. Operates Supervisor Control and Data Aquistion (SCADA) to remotely energize and de-energize electrical equipment.
   12. Operates computer mapping software to maintain an accurate representation of transformers, electric lines, switches, and other electric equipment in the field, and member geographical locations.
   13. Documents phone calls regarding damage claims received from the general public.
   14. Assists the Billing Department by receiving calls from members disconnected for non-pay.
   15. Assists the Operations Department by receiving emergency calls from linemen.
   16. Reports and coordinates the repair of communication transmission equipment hardware and software.
   17. Documents and reports deficiencies with equipment and procedures, and takes corrective action to remedy any deficiencies.
   18. Attends Safety Meetings to stay abreast of Taylor Electric Cooperative, Inc.'s current safety practices and procedures.
   19. Knows and understands the Taylor Electric Cooperative, Inc. Safety Manual.
   20. Leads training and manages the progression plans of the System Control Operators.

Work Hours/Conditions

• Work hours may vary but will typically consist of 40 hours a week Monday – Friday.
• May be required to work on short notice or on holidays and weekends.