Position Summary

The Director of Operations' primary responsibility is to provide direction and management for all Electric Operations activities, including resource management, system maintenance, new construction, power quality, and distribution system reliability. 

Primary Position Responsibilities

• Ensures the distribution system is constructed, maintained, and operated in accordance with corporate specifications and sound engineering practices.
• Works to build excellent working relationships with all department employees and ensure expectations and accountability for each employee's responsibilities are communicated and understood.
• Interfaces with and coordinates efforts among city, county, and state entities.
• Member of the Standards Committee that regulates policy and procedures for CoServ's Engineering and Construction standards.
• Ensures assigned jobs are completed in accordance with CoServ procedures and time frames.
• Provides direction on materials, equipment/tools ordered and approved for construction projects through material supply vendors.
• Responsible for the department's loss prevention strategies and tactics that ensure job safety, increased efficiency, and organizational protection.
• Annually reviews and trains existing storm procedures and implements revisions as needed to the Emergency Restoration Plan (ERP).
• Provides operational direction for construction inspection, project management, and power quality/reliability and integrity of our distribution system.
• Provides orientation and on-the-job training for employees, ensuring that the authority, duties, accountability, expectations, and responsibilities for each position are clearly defined and understood.
• Identifies training needs and initiates development for the employees.
• Responsible for up-to-date project construction status reporting for members, customers, and other departments.
• Analyzes production, workloads, and schedules, revises procedures, and implements new procedures to improve efficiency.
• Enforces standard operating procedures for safe, proper, and effective distribution system operations.
• Ensures compliance with CoServ's Tariff, employee policies, construction standards, and regulations of entities with regulatory authority.
• Responsible for interviewing, hiring, planning, assigning, and directing work, appraising performance, rewarding, and disciplining employees.
• Oversees the management and implementation of technical training curriculum for the Lineman Employee Development Program (EDP).
• Ensures that assigned construction and maintenance priorities for overhead and underground distribution infrastructure are effectively evaluated, and that work is performed safely and efficiently.
• Prepares and manages annual departmental budgets.
• Collaborates with the Field Safety Compliance group to foster a safe, educational, and successful environment within the Operations Department.
• Responsible for overseeing the planning, preparation, and management of the electric annual budget and analyzing all financial objectives.
• Collaborates with fleet management on the design and implementation of specifications required for departmental vehicles and equipment.
• Assists the Vice President of Field Operations on strategic planning.
• Complies with established CoServ safety and operating rules, procedures, and guidelines, including reporting unsafe practices to a supervisor.
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines, including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

• Ensures member and customer complaints are resolved promptly and professionally.
• Responsible for accurate as built and invoicing closing process through the accounting department for construction projects and materials through the work order process.
• Reviews reports and scorecards regarding employee performance and adherence to standards and good practices.
• Actively promotes CoServ's objectives, plans, programs, and goals.
• Attends meetings, conferences, schools, and workshops to maintain and increase knowledge of utility best practices.
• Attends CoServ University training as required.
• Identifies staff training needs and recommends training sources. Coaches and directs learning through direct involvement and reinforcement.
• Monitors performance and conducts performance planning and review sessions consistent with established time frames and guidelines.
• Ensures proper use and maintenance of all assigned fleet vehicles by department personnel.
• Performs other duties and activities as directed.

Supervisory Responsibilities

      Direct Reports:

• Operations Manager
• Training Specialist
• Supervise professional, skilled trades and administrative personnel.

Position Requirements

Experience, Education, and Certifications Required 

• High School Diploma or G.E.D equivalency.
• Bachelor's degree in a related field or equivalent work experience in a related field.
• A minimum of (10) years' experience in the electric utility industry with a minimum of (5) years supervisory experience.

Experience, Education, and Certifications Preferred

• Management Internship Program (M.I.P.)- NRECA.

Skills and Abilities Required

• Excellent oral and written communication skills.
• Excellent decision-making and interpersonal skills.
• Exhibits proven planning, organizing, and leadership traits.
• Possesses budget planning and execution experience.
• Advocates team concepts through participative management practices.
• Ability to develop and maintain excellent working relationships with diverse personalities.
• Ability to be decisive while recognizing and supporting the organization's preferences and priorities.
• Results-oriented leader with the ability to balance other business considerations.

Physical Requirements

• Works both in the office and outdoors.
• Ability to lift a minimum of 25 pounds.
• Drives company vehicle as needed.
• Operates office equipment such as a computer, telephone, fax machine, copier, etc.
• Ability to sit for long periods.
• Works in potentially hazardous conditions caused by pets and wildlife in or near the work site.
• Works in areas with possible exposure to poison oak, poison ivy, and insect stings.

Other Requirements

• Must have and maintain a valid Texas driver's license.