Systems Operations Manager

Systems Operations Manager
Brown University

To view the full job posting and apply for this position, go to: https://brown.wd5.myworkdayjobs.com/en-US/staff-careers-brown/job/South-Street-Landing/Systems-Operations-Manager_REQ204924

Job Description:

The position is responsible for IT support and troubleshooting for systems used by SPC. This includes Workday Financials for Procurement, and BrownBuys e-Marketplace platform in Jaggaer.

This position serves as the SPC team lead for defining, testing and implementing new functionality for:

• Workday Release updates (twice yearly) and new projects
• Jaggaer Release updates (twice yearly) and new projects/ changes to BrownBuys Marketplace

• Provide IT support for systems used by Strategic Procurement and Contracts Office (SPC) and Brown departments related to Procurement
• Provide IT user support for the SPC office for the following systems: Workday Financials (Procurement, BrownBuys e-Marketplace (on Jaggaer platform) and back up support for Brown Contract Management (BCM on Jaggaer platform)
• Serve as system administrator for BrownBuys e-Marketplace/ Jaggaer platform (more detail provided in separate section below; which includes monitoring and fixing issues in the Supplier, Purchase Order and Invoice integrations
• Investigate and fix integration issues between Workday and Jaggaer for Suppliers, Purchase Orders, and Invoices
• Provide responses to email requests; i.e. answer questions, provide direction and one to one training. (E-Mail requests received from SPC and other Brown departments)
• Resolve and monitor issues received via Ticket System(s), (for example, Deskpro).
• Lead for testing and implementation of Workday releases 2x yearly; includes complete regression testing and new functionality testing
• Lead for testing and implementation for Jaggaer Release Testing for e-Marketplace (BrownBuys) 3x yearly; includes complete regression testing and new functionality testing
• IT Procurement Lead for SPC for new and/or changing functionality for Workday Procurement, Workday Suppliers, and general Workday enhancements requested by other departments
• Managing Procurement and/or Project Team
• Managing Project Tasks
• Create project documentation
• Work with OIT and the Workday Program to create and explore integrations options
• Work with OIT and the Workday Program regarding security/access changes precipitated by new function
• Lead for Procurement testing of new functionality
• Lead or provide training and communications on updates to department users and SPC users
• Write job aids and edit screencasts for Procurement functions;
• Testing for Workday and SPC initiatives (for ex., Workday Supplier Onboarding, supplier additions to BrownBuys Marketplace, subaward contracts)
• Participate in other department initiatives by providing testing support.
• Implementing new BrownBuys suppliers in the e-Marketplace when requested
• Working with OIT and the Workday Program to set up security and tailored processes for user access to restricted BrownBuys Suppliers
• Approving requested changes (ticket requests) to Shopper Role for access to restricted suppliers in BrownBuys (Dell)
• Clearing invoice export errors; communicating with OIT and suppliers to explain process breakdown and steps to remediate
• Manage Jaggaer Release testing 3x yearly for BrownBuys
• Testing for BCM changes when impacting Workday and/or BrownBuys
• Creating new BCM users
• Lead and point of contact for training instruction content, creation and update of Workday Procurement job aids
• Lead for University-wide communications involving changes to Workday Procurement and BrownBuys (Jaggaer e-Marketplace platform)
• Write job aids for new functionality impacting end users
• Write Workday Communications to end users regarding ongoing maintenance and new functionality to be implemented
• Conduct training sessions/coordinate training needs with the Workday Program team for Workday business processes and SPC staff for procurement policy training needs

• Bachelor's degree in Business Administration or related field preferred
• Three or more years in related experience, preferably in higher education or an organization with complex business and compliance structure

• Experience with business analysis; experience in creating business processes
• Workday experience highly desirable
• Experience with systems support and/or customer support highly desirable
• Knowledge in Change Management /performance improvement methodology highly desirable
• Understanding of Procurement, Accounting and Audit processes desirable
• Demonstrated problem solving skills required.
• Strong analytical skills
• Strong interpersonal skills in order to garner consensus and make recommendations.
• Ability to handle and prioritize multiple projects/work efforts at one time
• Superior project management skill
• Ability to create and provide training and willingness to be a presenter in campus wide events.
• Ability to deal with several different groups and teams of people in order to understand competing priorities compared to a system's capabilities and translate that into what will become business processes
• Ability to synthesize large amounts of information in order to make decisions and resolve issues as projects move forward and pick up momentum