Admissions Operations Specialist

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Hourly Range

Overview
Reporting to the Registrar/Admissions Manager, this position will oversee the operations of the admissions process. Responsibilities will include planning and managing all recruitment efforts including on-campus and virtual events, counseling prospective students on the application process, optimizing and utilizing the Slate CRM system to ensure effective performance and alignment with institutional goals, ensuring compliance with FERPA and relevant federal regulations, collaborating closely with the faculty Admissions Chair and Committee, Financial Aid team and other staff to support and enhance admissions functions, develop new solutions and promote best practices.

Primary Responsibilities

1. Manage admissions operations including the processing calendar, the review process, and enrollment. Have primary responsibility to maintain applicant records in admissions system and ensure timely review of applicant materials.

2. Partner with the Associate Dean for Curriculum and Admissions, and the Faculty Admissions Chair, as well as other offices including Student Affairs and Financial Aid to coordinate end-to-end admissions timeline and experience and create and manage tools to track applicant status and funding.

3. Lead a team of student employees who support admissions events and the admissions committee.

4. Counsel applicants on programs and application requirements and provide high-quality and timely support to prospective students with questions or concerns about application process, degree requirements, and other issues.

5. Track missing materials, and verify test scores, official transcripts, and fulfillment of pre-requisites.

6. Oversee the technical and operational infrastructure of the admissions process, ensuring seamless functionality of Slate CRM to support recruitment, application processing, and enrollment goals. Train and support faculty, student, and staff members of the admissions team on Slate functionality.

7. Serve as the primary steward of YSOA’s Slate’s instance, ensuring accuracy through regular data clean-up, consolidation of duplicate records, and oversight of annual cycle prep to update application portals, purge outdated resources, and promote compliance with institutional privacy policies.

8. Compile statistical data and information, track recruitment progress, yield rates, and enrollment metrics.

9. Coordinate transmission of data from the Slate CRM to Axiom to Banner, Yale’s student record management system.

10. Organize admissions and start-of-school events including in-person and virtual recruiting open houses, accepted student events, orientation and other related events. Other duties as may be assigned.

Required Skills and Abilities

1. Must be reliable, highly organized, and a self-motivated, self-starter with the ability to work independently as well as part of a team.

2. Strong interpersonal skills with the ability to work with a diverse constituency of student, faculty, alumni, and staff populations. 

3. Excellent analytical, planning, and project management skills. Must be results-oriented with exceptional time management skills.

4. Outstanding written and verbal communication skills and attention to details a must. Well-developed computer skills and ability to adapt quickly to online admissions software programs. Knowledge of Microsoft applications (Word, Excel, basic PowerPoint).

5. Slate proficiency in system configurations, data management, reporting, communications, and automation.

6. Must demonstrate exceptional discretion and maintain confidentiality of applicants, decisions, and other sensitive data. Ensure data integrity and compliance with FERPA and relevant federal regulations.

Preferred Skills and Abilities
A bachelor's degree and 2-4 years of higher education admissions experience in Slate CRM, with experience as a Slate captain preferred.

Weekend/Evening/Recess Hours Required

Weekend, evening, and recess work will be required during key admissions periods.

Principal Responsibilities

Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.

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Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.