Assistant Director, Ticket Operations

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Yale Athletics is seeking a highly motivated Assistant Director of Ticket Operations to assist the Assistant Athletic Director, Ticket Operations. Primary responsibilities include leading all outbound ticket sales efforts for Yale Athletic events. In addition, this position will be a primary contact for student and temporary/casual staff effectively communicating weekly schedules, training, and payroll processing. The Assistant Director of Ticket Operations must adhere to all NCAA, ECAC and Ivy League Conference Rules and Regulations.

Day to Day Operations of Ticket Office:

Serves as the primary ticket operations contact for assigned events which involves oversight of all facets of the event operations, ensuring compliance with the University, state, and federal laws, policies, and regulations, responsible for preparation of ticket sales for Yale University Athletics, updates and maintains the Yale Ticket Office Manual site for internal communication including information from any relevant departmental units, establishes best practices for ticket operations and ensures consistency in the program in compliance with University and NCAA regulations, customer Relations Management: Complaint Resolution/Customer Retention/Customer Support/ New customer registration, oversees student and casual staff, which includes work allocation, training, enforcement of internal procedures and controls, and problem resolution, ensures and develops appropriate staffing plan for events, oversight of weekly payroll processing for unit, collects ticket revenue adherence to university collection policies. tracks ticket sales to ensure all revenue is collected, reconciled, and verified in accuracy in accordance with internal and external reporting requirements (ex. PCI/NCAA/Ivy League/ECAC/Contractual Obligation/etc.) and ensures ticket distribution comply with external obligations.

Strategize Ticket Sales:

Provides recommendations in the strategic planning and implementation of ticket sales initiatives, propose and implements ticket sales strategy to maximize engagement and department revenue growth and collaborating with ticketing software representatives (Other duties as assigned).

Required Skills and Abilities

Knowledge of sales and customer services best practices and demonstrated track record in sales and building quality relationships, superior interpersonal and communication skills. Ability to work with differing populations across the University and community. Ability to problem solve and handle conflict independently, strong attention to detail and ability to balance multiple tasks with evolving priority levels adjusting focus as needed. Ability to operate independently, take initiative, and apply critical thinking to make sound decisions, proficient technical abilities with electronic devices and software systems and confidence in ability to quickly learn new devices and systems, ability to lead, manage and train a combination of temporary/casual staff and students.

Preferred Education and Experience:

Experience in ticket operations and/or in a collegiate athletics environment. Strong supervisory or leadership experience. Please note if you have experience with any of the following: AudienceView or other ticketing platforms, ARMs, Google Sites, Photoshop.

Principal Responsibilities

Required Education and Experience

Bachelor's Degree in a related field and two years of related experience or an equivalent combination of education and experience.

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Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.