Knowledge and Systems Process Manager

Position Summary:

• Ensures that HR knowledge is readily accessible to the right people at the right time.
• Ensures the accuracy, relevance, and usability of the knowledge base that powers AI-driven self-service support.
• Works with HR professionals and other stakeholders to identify knowledge needs, capture expertise, and promote knowledge sharing.
• Partners with subject matter experts across HR, Payroll, Benefits, and related functions to create, review, and update content in the HR knowledge base.
• Assesses the effectiveness of knowledge management initiatives and making adjustments to optimize processes and systems.
• Ensures the knowledge base supports an exceptional employee experience and aligns with Rutgers' policies, procedures, and digital service strategy.

• Organizes, catalogs, and maintains all training and reference materials in a structured, user-friendly format across Rutgers' internal systems (e.g., learning management systems, HR portals, and knowledge bases).
• Develops and implements workflows for capturing, reviewing, and retiring outdated materials as needed.
• Identifies gaps in existing knowledge and collaborates with relevant stakeholders to develop new content that addresses user needs.

• Gathers and acts on feedback from end users and internal staff to refine processes, tools, and structures supporting knowledge management.
• Tracks and analyzes usage patterns of knowledge materials to inform future training priorities and process improvements. 
• Conducts regular audits of knowledge assets to ensure content accuracy, consistency, and alignment with Rutgers' current practices.
• Serves as a member of the Knowledge Management Committee, guiding and overseeing the implementation and continuous improvement of knowledge management practices within the university.

• Supports staff through informal coaching, training sessions, and job aids related to creating and updating knowledge content. 
• Partners with UHR leadership, systems support teams, and data analysts to align system functionality with HR operational goals and user needs.

Minimum Education and Experience:

• Bachelor's degree preferably in Human Resources, Communications, Information Management, Instructional Design, or a related field and five years of relevant experience or an equivalent combination of education and/or experience.

City: New Brunswick

State: NJ

Equipment Utilized:

• Computer/laptop, MS Outlook, PeopleSoft, Oracle HCM Cloud, ServiceNow, Microsoft Office Applications, MS Teams and Zoom.

Posting Number: 25ST2400