Graduate Assistant, Facility Operations and Member Services

Department Overview 

The Department of Recreation and Wellness, housed in the Division of Student Affairs, believes a balance of social, mental and physical wellness creates a foundation for successful, healthy individuals. We foster comprehensive wellness by engaging students and the UNCG community in experiential and educational opportunities. We promote lifelong success through meaningful and inclusive programs and resources. 

Position Description 

The Graduate Assistant, Facility Operations & Member Services holds significant responsibilities related to the daily operations of the Leonard J. Kaplan Center for Wellness. The person in this position will oversee a group of student staff, assist with event and reservation logistics, and be part of a unit that strives to provide positive experiences for our patrons.  

Task & Supervision 

The Graduate Assistant, Facility Operations & Member Services will receive direct supervision and guidance from the Coordinator, Member Services as well as indirect supervision from the Assistant Director, Facility Operations & Member Services. 

This Graduate Assistant will assist with the management of all daily operations within the 216,000 sq. ft. Leonard J. Kaplan Center for Wellness. This includes assisting with risk management planning and implementation of Recreation and Wellness policies and procedures. In addition to hiring and training student employees, they are expected to contribute to a meaningful on-campus employment experience for them through interpersonal connection, growth opportunities, and professional skill development.   

Responsibilities of the Graduate Assistant, Facility Operations and Member Services include, but are not limited to, the following:  

Operations and Customer Service (50%)  

• Assist with the daily operations of all Leonard J. Kaplan Center spaces 

• Contribute to the development and implementation of patron policies 

• Complete regular facility rounds with Operations Supervisors to ensure spaces are maintained 

• Communicate and execute logistics for a variety of events and reservations, including staffing, setup and equipment coordination 

• Oversee all financial transactions at the Welcome Desk 

• Promote and sell memberships and services to UNCG affiliates 

• Manage equipment checkout and pro shop operations, including inventory management 

• Establish and maintain a safe, clean, welcoming, and inclusive environment for users 

• Function as a liaison between patrons and RecWell professional staff 

• Utilize a variety of technology required to perform duties, including but not limited to InnoSoft Fusion, Connect2, WhenToWork, TimeClock Plus, Keywatcher, iPads, and handheld radios 

Staff Supervision (30%)  

• Recruit student employees and coordinate interview processes for candidates 

• Onboard and train new student employees through engaging interactive sessions 

• Facilitate individual meetings with employees as needed and assist with planning staff trainings, facilitating bi-weekly meetings, and other developmental opportunities 

• Oversee scheduling efforts for roughly 40 student employees 

• Assist with employee accountability concerns and staff appreciation initiatives 

Risk Management (15%)  

• Assist with teaching American Red Cross CPR/AED/First Aid certification classes for student employees as well continuous education related to various risk management topics 

• Ensure all staff certifications are current, and initiate recertification processes as necessary 

• Create and maintain accurate training materials for staff related to CPRO and the RecWell EAP 

Marketing & Promotions (5%)  

• Advertise Recreation and Wellness events and services to patrons 

• Assist with membership outreach and promotion at tabling events, information fairs, and new faculty/staff orientation sessions 

• Provide facility tours to prospective members and visitors 

• Answer patrons’ questions through in-person, email, and telephone communication

To apply for this position, please send your resume, a cover letter, and two professional references to Jordan Kelber at jmkelber@uncg.edu