Director Patient Experience

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program* (For eligible positions)
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Day

Location: AdventHealth Palm Coast

The community you'll be caring for: 1 ADVENTHEALTH WAY, Palm Coast, 32137

The role you'll contribute:

Responsible for promoting patient and family centered care by collaborating with key stakeholders, hospital administration, and Nursing and Quality leadership. This position develops and monitors a strategic plan for consulting and education for patient experience, leveraging evidence-based best practices. Additionally, this role identifies organizational opportunities for delivering a superior patient experience based on customer feedback, proactive consultation, experience survey results, and analysis of patient survey comments. In addition, this position serves as the entity champion for HCAHPs, OAS-CAHPS, and Outpatient surveys within the acute care setting. This role contributes to the overall improvement of patient experience across the organization.

The value you'll bring to the team

• Collaborates with the Executive team and Department leaders to assist with action plans for patient experience surveys.
• Leverages analytical, project management, and interpersonal skills to lead, direct, and facilitate the creation and deployment of improvement initiatives and change projects.
• Provides appropriate communication to facility stakeholders regarding patient service-focused initiatives.
• Provides administrative and data analysis support related to patient experience survey results.
• Assumes responsibility for developing proposals, implementation, and communication plans for assigned special projects.

The expertise and experiences you'll need to succeed:

Minimum qualifications :

• Bachelor's [Required]
• in Business Administration, Nursing, Healthcare Administration or related field

Preferred qualifications:

• Master's [Preferred]
• Certified Patient Experience Professional (CPXP) [Preferred]
• Change Management Certification (PROSCI) [Preferred]

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Experience

Organization: AdventHealth Palm Coast

Schedule: Full-time

Shift: 1 - Day

Req ID: 25044762

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.