Admissions Operations Specialist

The Admissions Operations Specialist is primarily responsible for assisting with the daily operations of the Admissions teams by providing front desk support with the opening and closing of the office, maintaining a presence at the front desk, engaging with various populations via email, phone calls, and in-person, as well as coordinating front desk operations. Reporting to the Executive Director of Enrollment Operations & Strategic Initiatives, the Admissions Operations Specialist is responsible for ensuring seamless and impactful engagements between prospective students, current students, faculty, and staff.

This role utilizes a working knowledge of the admissions process to serve as the primary representative of admissions to campus visitors. The Admissions Operations Specialist serves as the point of contact for all admissions inquiries and remains knowledgeable of all university administrative and academic areas by maintaining current key contact names, information, and office locations. This position requires the ability to juggle competing priorities, superior communication skills, high levels of organization, and attention to detail.  Some evening hours and occasional weekend work are required.  

Key Responsibilities:

• Manage the visitor/guest engagement experience through in-person, phone, and email contact for the Admissions department.  

• Responsible for evaluating and improving the experience based on feedback and insights. 

• Assist in the daily administrative functions of the office, including assessing, implementing, and managing the office supply needs and maintaining the physical space. 

• Provide primary administrative and project management support to the Admissions department and maintain accountability on assigned tasks (e.g. benchmarking research, common app daily tracker, consolidating records, etc.). Manages special projects or functions related to the business of the organizational unit. 

• Serve as key point of contact in coordinating new employee onboarding and orientation. This can include scheduling interviews, assisting with HR and IT procedures, and the assignment of space, phone, and other equipment. 

• Facilitate invoicing, billing, and budget approval processes for senior members (director level and higher). Support new and renewal of contracts to ensure processing and expedient approvals. Update divisional spreadsheets with key vendor information (cost, timeframe, points of contact). 

• Support scheduling and coordination support for major internal and external meetings, quarterly strategy meetings, and retreats. 

• Other duties that may be assigned.  

Required Qualifications:

• Bachelor's Degree preferred.

• 3-5 years of customer service experience in higher education or an equivalent combination of relevant education and experience. 

• Ability to maintain confidentiality and secure sensitive information. 

• Ability to work independently, prioritize and manage competing tasks timely and successfully with and without direct supervision. To lead by example, foster collaboration, and inspire others to high levels of performance. 

• Strong demonstration of presentation skills and public speaking. 

• Strong analytical and problem-solving abilities. 

• Must be organized, an excellent communicator and collaborator, with the ability to work well under pressure. The ability to build strong relationships with enrollment staff and constituents across campus and be a team player. 

• Strong written and oral communications: communicate information effectively with students, faculty, and other members of the Wentworth community. 

• Strong computer skills and able to adapt quickly to new technologies. Ability to use Microsoft Word and Excel, or similar programs.   

• Excellent organizational and time-management skills, ability to switch gears rapidly and handle many interruptions. ? 

• Professional judgement and discretion.? 

Preferred Qualifications:

• Experience with Banner and Slate Technolutions is preferred. 

• A valid driver’s license is preferred.

Position Details:

This role is an on-site/on-campus position. Some evening hours and occasional weekend work are required.   

At this time, the university is unable to sponsor applicants for H-1B visas. 

The job grade for this position is Grade 5.