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Student Account Rep
Northeastern University
Student Account Rep
Northeastern University
 Student Account Rep About the Opportunity JOB SUMMARY The Student Account Representative serves as a frontline representative for the Office of Student Financial Services (SFS), delivering exceptional service to students, families, faculty, staff, and third-party stakeholders on all matters related to student accounts. Operating across in-person, phone, and digital channels, this role combines expert customer service with critical operational responsibilities to ensure seamless account management and customer satisfaction. In addition to customer service, the student account representative is responsible for timely, accurate, and compliant payment processing and reconciliation, and may assist with cyclical special projects, committee work, or other duties as assigned. This position requires both technical aptitude and interpersonal excellence-blending systems expertise with the ability to translate complex financial information into clear, actionable guidance for diverse audiences. KEY RESPONSIBILITIES & ACCOUNTABILITIES
MINIMUM QUALIFICATIONS High School Diploma required; Associate degree preferred. Customer service experience required, preferably in higher education, financial services, or professional office environment. One year experience in higher education student accounts or bursar's office strongly preferred. Proficiency in Microsoft Word and Excel required. Experience with ServiceNow and Banner systems preferred. Strong communication skills with ability to explain complex financial information clearly. Demonstrated cultural competency working with diverse populations. Excellent organizational abilities with attention to detail and accuracy. Ability to manage multiple priorities simultaneously while maintaining service quality and compliance standards. Position Type Enrollment Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 105H Expected Hiring Range: $20.47 - $28.14 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change. To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Student-Account-Rep_R137595 Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-9dad2c3ef8b9454c86cb4885b7088225
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Internal Number: 6788837
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.
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