Vice President, Market and Financial Consulting

Overview

Provides management oversight for the business consulting services within the Consulting business unit at Corazon, including, but not limited to, people management and mentoring, process management, template update and management, and client management. Imparts insight to team to drive overall client success and satisfaction. Works to procure additional new business opportunities for Corazon. Bears a fiduciary responsibility to the firm in the professional conduct, execution of the position duties, knowledge of confidential information and discretion in all communications to staff and peers.

Key Responsibilities:

• Directs the activities of the Consulting business unit in partnership with the SVP, Clinical Consulting on a weekly and monthly basis with emphasis on team capacity, process standardization, performance, and ultimately client success;
• Responsible for participation in leadership meetings, the development and implementation of the strategic plan initiatives related to the Consulting division, and special assignments as directed by management.
• Works to meet and exceed the Consulting business unit’s performance goals for the month, quarter, and year;
• Ensures that the consulting subspecialty (service line) divisions maintain a standardized approach related to client delivery, including the incorporation of standardized client templates and models.
• Assigns consulting team members to client engagements with input from the sales leads; Ensures the right team member is assigned given the project specifics.
• Assists the Vice Presidents in each division with completion any work plans related to specific service line growth initiatives.
• Participates in Corazon’s promotional activities, speaking engagements, professional societies, and meetings with the business/health care community. Provides articles for publication in journals and news articles.
• Maintains current knowledge and skills in the areas of Corazon’s business consulting, including reimbursement changes, federal and state regulations, and operational efficiencies.
• Works with contacts in the healthcare industry to identify new business opportunities for Corazon and to understand the impact of impending or current practice changes in the field. Collaborates with the President/Executive Vice President to identify and approach sales prospects and other new business development opportunities. Upon request, will work with sales team to review proposals and deliver sales presentations.
• Works with HR and the leadership team to determine the hiring and selecting of candidates for open positions. Conducts performance appraisals for direct reports and contributes to the evaluations of all team members.
• Provides oversight and mentorship for orientation of new hires to the consulting team. Acts as mentor and resource to other Corazon staff and provides feedback to promote their continued development.
• Responsible for maintaining an accurate and up to date consulting delivery model.
• Acts as an Account Manager on many engagements to ensure client needs are met, the terms of the engagement are fulfilled, and invoicing (especially consulting team expenses) and payments are processed according to the contract terms; facilitates problem solving that may arise with a client.
• Works to assure team has exposure to a variety of project types. Supports employee professional development plans that allow for new learning and professional growth.
• Assures that the team is working to achieve on time completion, works within the project scope, and achieves high client satisfaction rates. Reinforces identification of up-sell opportunities to be passed to the Sales team.
• Works with IT staff to leverage CRM’s project management support tools to allow for real-time reporting on client project delivery.
• Responsible for evaluating the need for sub-contractors to deliver consulting services.
• Ensures administrative tasks required of management (i.e., monthly reports) are completed in a timely fashion thereby meeting company deadlines;
• Develops and maintains operational policies and procedures for the Consulting business unit; and,

Qualifications:

• Bachelor’s degree required; Master’s degree preferred.
• Management experience in Healthcare Finance and/or Healthcare Decision Support preferred.
• 3-5 years experience working in Healthcare Finance or Decision Support (or related roles) required.
• Demonstrates understanding of the service line management model in healthcare and its related business implications.
• Experience in a consulting role with project leadership would be beneficial.
• Ability to facilitate change, influence decision-making, and effective communication (written and verbal) is required.
• Proficiency in the Microsoft Office Suite of applications.

Other Requirements:

• Must have a regular presence at the Pittsburgh Corazon office site.