Hospitality Operations Manager, Residential Rounds

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Salary Range

Overview

The Hospitality Operations Manager is the Ambassador for Yale Hospitality, providing support to an Area General Manager/Resident General Manager, and reports to the Managing Director of Residential Operations. This position oversees all front-of-the-house operations for a large university's residential dining operation and is responsible for supporting assigned units within a zone of dining halls. The role entails ensuring food quality, preparation, setup, taste, portioning, and cleanliness are maintained to the highest standards during meal hours. Additionally, the Hospitality Operations Manager supervises a team of 25 to 30 unionized staff and accomplished chefs, ensuring exceptional service and a positive dining experience for students, faculty, and staff. The role also includes developing and overseeing service standards, customer service policies, quality assurance, in-service training, and ensuring proper food handling and sanitation standards.

Required Skills and Abilities

1. Exceptional communication skills to interact effectively with university constituents, including Heads of College and Deans. ServSafe Certified with a valid Driver's License.
2. Strong leadership skills with the ability to effectively supervise, train, and manage a diverse work staff, including bargaining unit employees. Proven oral and written communication skills.
3. Demonstrated ability with food service management systems or similar recipe development/menu management systems, database management, Microsoft Office, internet, and email.
4. Ability to manage, coach, and develop a team of unionized employees.
5. Ability to plan and execute large-scale catering events.

Principal Responsibilities

Required Education and Experience

Bachelor's degree in Hotel/Restaurant Management or a related field and 4 years of previous Service Management experience; or an equivalent combination of education and experience.

Required License(s) or Certification(s)

ServSafe Certified and Valid Driver’s License.

Physical Requirements

Sustained standing; frequent bending. Move, lift and carry supplies, equipment, and materials weighing up to 25 pounds without assistance from floor to waist height and 20 pounds to shoulder height. Carry supplies up or down stairs if necessary.

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Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.