Clinical Operations Manager

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Salary Range

Overview

Under the direction of clinic leadership, the Manager of Clinical Operations manages the planning, organization, and daily operations of clinical and administrative activities within a clinical practice. The role involves developing, implementing, and monitoring programs, policies, and procedures to ensure the highest quality of patient care and satisfaction. Responsibilities include coordinating onsite clinical and administrative teams, managing patient flow, facilitating communication, problem resolution, and ensuring staff productivity and operational efficiency. The manager fosters a supportive environment for clinical and administrative teams, physicians, and patient needs. This position will oversee the Fairfield and Milford Neurology practices.

Required Skills and Abilities

1. Excellent oral and written communication, interpersonal, organizational, analytical, and advocacy skills, as well as the ability to work effectively with a wide variety of external/internal stakeholders.
2. Well-developed leadership and customer service skills to facilitate effective working relationships among support staff. Proven management and supervisory skills within a healthcare environment.
3. Excellent organizational skills and ability to manage multiple priorities.
4. Ability to identify, analyze and solve problems .
5. Proficiency in Microsoft Office application.

Preferred Skills and Abilities
EPIC experience strongly preferred.

Principal Responsibilities

Required Education and Experience

Bachelor's degree in relevant field and 2 years of related experience; or an equivalent combination of education and experience.

Required License(s) or Certification(s)

Required Licenses or Certifications:

Physical Requirements

Physical Requirements:

Job Posting Date

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Compensation Grade Profile

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Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air.  HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.