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Technician I - Service Desk
Sam Houston State University
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Technician I - Service Desk
Sam Houston State University
| Requisition: 202500395S Occupational Category (Staff Positions Only): Technical/Para-Professional Hiring Salary: Monthly-Staff Department: IT Engagement General Requirements: Associates degree in a related field. One year of experience in a related field. Working technical knowledge of network protocols, operating systems (Windows and MacOS) and standards, including multimedia systems (e.g., Crestron, Extron, or Polycom), productivity software such as Microsoft office, and printers, is required. Certifications may be required by the department. Preferred experience working in higher education. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Nature & Purpose of Position/Usual Duties: Supports and maintains computer accounts, systems, software, and peripherals. Troubleshoots level one problem areas in a timely and accurate fashion. Primary Responsibilities (Staff Positions Only): Installs, configures, tests, and troubleshoots level one user workstation hardware, software, and peripheral devices with supervision. Accurately identifies and escalates large-scale problems to the proper teams for resolution. Provides initial contact, documentation, troubleshooting, and support, conveying resolutions to client issues and requests. Collaborates effectively with SHSU team members within and outside of immediate work group. Performs other related duties as assigned.
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Internal Number: 45848
About Sam Houston State University
About Sam Houston State University
For more than 140 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," resonates among its 22,000 students, eight colleges and well beyond its historical roots through research, creative endeavors, service learning, volunteering and more.
SHSU is an inclusive institution whose mission is to provide high quality education, scholarship, and service to students. With over 90 bachelor degrees, 50 master’s, and 11 doctoral programs—including the nation’s first Ph.D. in forensic science, SHSU provides an exceptional college experience for every student: traditional or non-traditional; first generation; international; or online.
Service to self and others is paramount at SHSU and reflected in all university organizations and programs. In fact, the university was named to USA Today’s Top 50 in the U.S. for “commitment to civic engagement and global awareness,” in addition to being classified a "Community Engaged Campus" by the Carnegie Commission on Higher Education. This honor, bestowed to only 311 public institutions nationwide, acknowledges th...e university's significant commitment to service.
Sam Houston State University has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas, Huntsville provides area residents with a sense of community and belonging, although just an hour drive north of Houston.
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.
Member The Texas State University System
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