Description:

Practice Administrator / Director of Practice Operations

Full-Time | Hybrid (Los Angeles) | $70,000 – $110,000 DOE
Zeeva Care

This Isn't Just a Practice Administrator Role. It's a leadership seat in a values-driven psychotherapy practice that believes excellence and humanity belong together.

Zeeva is a clinician-owned, team-based psychotherapy practice known for doing something rare: delivering premium, high-quality therapy while remaining deeply committed to accessibility, including working with Medi-Cal and Medicare.

We lead from a supportive, honest, and human-first approach centered around our core values, while holding a high bar for quality, systems, and accountability.

If you've been searching for a role where your people skills, operational follow-through, and persistence are equally valued… Welcome to Zeeva!

Our Core Values (These Are Non-Negotiable)

Heart-Centered: Empathy leads. We show up warm, grounded, present, and authentically human, with clients and colleagues alike.

Inspired Learning: We are forever students. Curiosity and growth are part of our culture. We refine our skills and never settle.

Unwavering Excellence: Excellence is the foundation of everything we do! Our work is sacred, and we hold ourselves to the highest standards in quality, care, systems, and leadership.

The Power of We: No one works alone. Collaboration, generosity, and shared responsibility define how we operate. We contribute fully and lift one another up.

Brave Reflection: We lead with courage and self-awareness. Feedback is welcomed, accountability is embraced, and vulnerable openness is chosen over defensiveness.

Who We're Looking For

We're seeking a Practice Administrator who:

• Energizes and supports people, inspiring us to do our best work
• Follows through relentlessly and doesn't let obstacles slow them down
• Thrives in operational challenges and finds satisfaction in making systems and processes run smoothly and beautifully
• Leads with warmth, clarity, and accountability

You will be all about the people, the processes, and execution—making sure the practice functions at a high level every single day.

People-Centered. Operationally Excellent.

At Zeeva, operations are not "behind the scenes." They are the foundation that allows Zeeva to do sacred work and provide exceptional care.

In this role, you will:

• Build and refine systems that create calm, clarity, and reliability
• Lead people with respect, encouragement, enthusiam, and accountability
• Keep operations running smoothly across payroll, HR, credentialing, billing, client care, office management, and compliance
• Follow through on tasks and processes with tenacity and consistency

About the Role

Zeeva is entering a pivotal year of growth. We are currently a team of 20+ and expanding our impact, making great improvements, supporting more clients, and investing in more team members who share our commitment to excellence.

The Practice Administrator ensures that everything operational runs seamlessly and that the team feels supported, aligned, and empowered.

You are tech-forward, naturally curious, and energized by implementing tools that help the organization run beautifully.

Key Responsibilities

• Lead day-to-day operations including payroll, HR, credentialing, medical billing, client care operations, and compliance
• Oversee and optimize all systems, software, and technology across the practice
• Build, lead, and supervise our support staff
• Develop and implement processes, SOPs, workflows, and KPI tracking
• Ensure compliance with California labor laws, BBS requirements, Medi-Cal, Medicare, and business licensing
• Lead recruitment, onboarding, offboarding, and operational training
• Keep processes running consistently and reliably, following through on every detail

Experience & Qualifications

• 4+ years in healthcare operations, practice management, or a comparable practice/healthcare leadership role
• Strong knowledge of healthcare compliance, credentialing, medical billing, payer relationships, human resources, client care, and technology
• Proven success managing systems and operations (EHRs, CRMs, payroll platforms, HRIS, project management tools, IVR)
• Exceptional people skills: energize, inspire, and hold team members accountable
• Relentless follow-through and tenacity in operational execution
• Warm, clear, and consistent leadership style

This Role Is Not for You If…

• You prefer loosely defined roles and minimal structure
• You avoid holding accountability, feedback, or follow-through across a team
• You want a role that doesn't involve people leadership or operational ownership
• You don't enjoy creating systems and clarity when confronted with obstacles, chaos, or complexity

This role is for someone who thrives in the people, the processes, and operational execution, and wants to empower a strong organization to deliver unwavering excellence every single day.

Compensation & Benefits

• Competitive salary: $70,000–$110,000 (commensurate with experience)
• Health, dental, and vision insurance
• Medical and dependent care FSA
• Generous paid time off
• Monthly Self-Care Initiative
• Matching 401k (1 year after hire up to 3.5%)
• A culture of teamwork and inspiration: fun nights out, brunches, and so much more

Ready to Apply?

If you're ready to lead with heart, tenacity, and clarity, build systems and processes that work, and keep the organization running at the highest level, we'd love to hear from you!

Requirements:

Apply Here


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