ITS Operations Manager

Process and pay all Information Technology invoices in a timely and accurate manner.

Track and reconcile ITS expenditures, ensuring alignment with departmental budgets.

Prepare and submit all ITS contracts to the Office of General Counsel for review and approval.

Maintain and manage the ITS contract database, ensuring renewals and expirations are tracked proactively.

Generate periodic financial and operational reports summarizing spending to date, outstanding invoices, and active contract statuses.

Manage all purchases of IT-related equipment, software, and services for the institution.

Work closely with the Procurement and Finance departments to ensure compliance with institutional purchasing policies.

Coordinate vendor relations and maintain records of all purchase orders, invoices, and vendor communications.

Serve as the primary point of contact for the ITS department, handling incoming calls to the University’s general number and routing inquiries appropriately.

Support internal ITS operations by maintaining organized records, schedules, and communications.

Assist in planning and coordinating departmental meetings, events, and logistics as needed.

Act as the administrative liaison between ITS and key university offices, including Procurement, Finance, and General Counsel.

Collaborate with other departments to ensure IT-related expenditures and contracts align with University objectives and compliance standards.

Bachelor’s degree in Business Administration, Accounting, Information Systems, or related field.

Minimum 3 years of administrative, financial, or office management experience, preferably in higher education or IT services.

Strong organizational skills with attention to detail and accuracy.

Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and financial management software.

Excellent written and verbal communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Experience with enterprise resource planning (ERP) systems such as Banner.

Familiarity with IT purchasing, vendor management, and contract administration.