Public Safety Officer 1st Shift (Mon-Fri 7am-3:30pm)

Primary Duties and Responsibilities:

? Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Patrols buildings and grounds and identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages. 
? Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates safety awareness among the Institute community.
? Responds to emergencies, including medical incidents for adult and pediatric patients and active response. Assists with potentially violent patients and detains individuals suspected of criminal conduct.
? Conducts preliminary investigations into thefts, shortages, and other complaints involving potential misconduct.  Gathers, analyzes, evaluates, and utilizes facts and evidence. Interviews victims, complainants, witnesses, and suspects. Maintains accountability for valuables/property and other forms of evidence.
? Prepares and submits written reports and logs all incidents thoroughly and accurately.
? Conducts fire extinguisher inspections per assignment of SOD, responds to fire drills, and provides escorts for staff, visitors, and patients.
? May be assigned to special duties, off-site locations, and/or other shifts. Special duties include but are not limited to Bike Patrol and/or Community Service Officer. Off-site locations include but are not limited to administrative buildings, ambulatory care centers, and/or community-based clinics.  Will be cross trained in other locations beyond normally assigned workspace. 
? Performs additional duties as assigned.

Knowledge, Skills and Abilities:

? Excellent verbal and written communication skills.
? Proficient in the operation of office equipment including computers.
? Knowledge of word processing, spreadsheet, and database applications.
? Exemplary customer service and communication skills. 
? Strong risk analysis and organizational skills.
? Ability to control complex interpersonal situations and crisis management scenarios.
? Ability to prepare clear and concise reports and routine correspondence.
? Reliable and flexible.  

Minimum Job Qualifications:

High school diploma, bachelor's degree preferred.
1 year of relevant security experience; multi-language skills a plus.

License/Certification/Registration Required:

? Must possess and maintain a valid Massachusetts Driver?s license.
? Must submit to and pass an initial and annual criminal background check.
? Must obtain and maintain required certifications in the following programs (training provided by department):
o CPR/AED/First Aid
o Narcan (Naloxone) Training
o AVADE/HDTS De-Escalation Training

Supervisory Responsibilities:

None

Patient Contact:

Yes, indirect contact for non-care providing purposes.