Member Engagement Specialist

Responsibilities 

• Manage member engagement programs that build member loyalty and promote member growth and retention.   

• Develop and implement an online community management strategic plan for the professional online networking community for members and non-members.  

• Manage the daily operations of ASCO’s online community platform, and assist in the creation of relevant, engaging, and valued communities, develop and circulate best practices for staff liaisons and Community Champions to increase community engagement. 

• Serve as the primary staff point of contact and operational partner for volunteer leaders of ASCO's Communities of Practice (CoPs).  

• Track and analyze community metrics to assess the effectiveness of community initiatives and make data-driven decisions for improvement.  

• Stay up to date on community management and engagement industry trends, emerging technologies, and community management best practices to continually enhance the community experience. 

• Assist team to improve new member experience through a strategic onboarding and orientation process, as well as liaising with other departments to ensure there is a seamless user experience from application to engagement in the society.  

• Monitor and track first and second year retention and engagement indicators of new members to validate effectiveness of the onboarding process. 

• Administer Fellow of ASCO (FASCO) member recognition program. Ensure timely measurement of engagement trends, monitor participation and involvement in ASCO programs, communicate member opportunities, and continually monitor additional key programs to include in the engagement metric. 

• Develop reporting to show growth and utilization of programs and member satisfaction, assess performance and analyze engagement efforts, and work with other department/staff on cross-promotional opportunities to build a structure that establishes value for the members. 

• Liaison with other departments to increase understanding of membership value and benefits while continuing to learn about potential member benefits. 

• Attend Member Exhibits, the Annual Meeting, and other events on a regular basis for in-person recruitment, retention, and engagement efforts as well as department support. 

• Other duties as assigned. 

Required Education and Experience 

• Bachelor’s degree in Business Administration, Project Management, or related field or equivalent years of experience 

• 4 – 5 years of membership experience, such as community management, member engagement, retention, recruitment, and volunteer services 

• Proficiency with professional online community platforms such as Higher Logic and proven track records of growing member engagement 

• Experience with Microsoft Dynamics 365 or similar CRM/Association Management Systems (AMS) 

• Experience with reporting and analytics 

• Proficiency working with Microsoft suite products 

Preferred Education and Experience 

• Experience with business intelligence tools such as Amazon QuickSight or PowerBI 

• A proven track record of building community through member engagement 

• PMP or an accredited professional project management certification 

• High level of proficiency in Microsoft Office suite, Smartsheet or other project management applications, and database programs 

Competencies 

• Excellent time management skills with a proven ability to meet deadlines, prioritize, and multi-task. 

• Excellent communication skills with the ability to clearly convey and receive information.  

• Strong organizational skills and high attention to detail. 

• High level of EQ and ability to thrive in a mission-driven complex environment. 

• Ability to foster and build relationships within all levels of the organization. 

• Ability to work independently with sound judgement and collaboratively in teams. 

• Strong analytical skills and critical thinking skills with ability to anticipate solutions and next steps. 

• Technically savvy and ability to use technology to grow business objectives, and a willingness to adapt to new technology. 

ADA/Physical Requirements 

Must lift up to 25 lbs. 

Extended periods seated at a desk and standing at conferences.

High use of computer and other office technology equipment.

Travel 

11-20 days/yr 

Generous Benefits Package: