Deal Desk Specialist

Job Title

Job Description Summary

Job Description

About the Role:

• Execute dealârelated transactions and support deal closing processes via review of contract/legal documentation, entry of key data into enterprise systems, and resolution of writeâoff or missing payment inquires.

• Ensure efficient execution of deals through adherence to standardized, best practice procedures and anticipation of broker needs.

• Review deals for accurate property, customer, and pricing terms to ensure the data included in contracts aligns to Cushman's internal systems.

• Complete writeâoffs, master data management, and missing payment activities in a timely manner

• Contribute to Deal Desk's knowledge management and the maintenance of standard operating procedure, best practice, and key policy documentation.

• Conduct quality review checks of peer Deal Desk Specialist work to ensure adherence to prescribed processes and accuracy of data.

• Collaborate and align weekly with Deal Desk Team peers to share best practices, proactively resolve issues, and identify ways to continuously improve the broker experience.

• Identify gaps in Deal Desk processes (both operational and systematic) and provide recommendations for improvements.

• Performs other related duties as required or requested.

About You:

• Bachelorâ™s Degree (Business, Finance, Accounting, etc.) preferred

• 7 â“ 8 years of deal desk, order management or sales order processing experience

• Proven track record of completing tasks according to SLAs or in accordance to a set of quality standards

• Demonstrated ability to independently execute tasks and resolve conflicts as they arise

• Excellent organization and time management skills with the ability to manage multiple tasks simultaneously.

• Strong English communication (written, oral) and customer service skills; ability to effectively communicate with the Americasâbased Team

• Teamâplayer capable of building strong working relationships with India team and Onshore team.

• Strong analytical skills with high attention to detail and accuracy

• Highly proficient in Microsoft Office Suite

• Willingness to work in flexible shifts including North America hours.

• Knowledge of Salesforce, Workday, or other Accounting/Customer Relationship Management software

• Knowledge of Commercial Real Estate industry a plus

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; 

⢠Being part of a growing global company;

⢠Career development and a promote from within culture;

⢠An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong. 

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.