Clinical Operations Manager

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Salary Range

Overview

Under the direction of the Director, Finance and Administration and the Clinical Vice-Chiefs, the Clinical Operations Manager is responsible for planning, organizing and executing the daily clinical operations of the Section of Cardiovascular Medicine across all YNHHS Deliver Networks, the VA and ambulatory sites.

Primary Responsibilities include: Directly supervise the Clinical Operations Team, responsible for handling inbound calls, scheduling patients, process referrals, and managing Epic In baskets. Serve as the primary liaison to the YNHHS Ambulatory sites and management team. Work with Clinical Program leaders to build and maintain the Section’s clinical schedule in Qgenda, including inpatient services, ambulatory offices, procedure labs and cardiac imaging. Conduct routine audits of QGenda and Epic templates to ensure alignment. Ensure compliance with all clinical policies and procedures. Assist in the development and monitoring of clinical performance measures including clinical effort, productivity and patient access. Monitor patient satisfaction reports, provides feedback to team members and provide coaching on team members on customer service standards. Resolves patient complaints. Hires and trains new members of the Clinical Operations Team. Assists with the onboarding on new faculty, APPs and clinical fellows. Coordinate the new faculty orientation (1-day program held each July)

Required Skills and Abilities
1. Demonstrated ability to manage a team, including hiring, training and development of staff members.

2. Outstanding interpersonal skills to effectively communicate critical information across all levels of management with the Section as well as YNHHS.

3. Demonstrated ability to manage multiple projects simultaneously. Flexible and adaptable to change. 

4. Experience with physician scheduling and complex ambulatory operations.

5. Demonstrated ability to utilize EMR and other electronic systems, including Qgenda scheduling tool and VoIP phone systems.

Preferred Skills and Abilities
Bachelor’s Degree in relevant field plus five years of related experience, or a combination of education and experience, at least 2 of which are in a leadership position.

Principal Responsibilities

Required Education and Experience

Bachelor's degree in relevant field and 2 years of related technical experience; or an equivalent combination of education and experience.

Required License(s) or Certification(s)

Required Licenses or Certifications:

Physical Requirements

Physical Requirements:

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Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.