| Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience. Location BHG Bronson Healthcare Group Title Vice President & Chief Administrative Officer, BMG Position Summary The Vice President & Chief Administrative Officer (CAO) of Bronson Medical Group (BMG) serves as the senior administrative executive accountable for the operational, financial, and experience performance of Bronson’s physician-led, professionally managed medical group. BMG is the largest multispecialty medical group in southwest Michigan with more than 700 physicians and advanced practice providers, delivering adult and pediatric specialty care across the region. Reporting to the SVP & Chief Physician Executive (CPE) and working in dyad partnership with the VP & Chief Clinical Officer (CCO), the CAO ensures administrative strategy, operating systems, budgets, staffing models, and resources enable physicians and advanced practice providers to reliably deliver exceptional healthcare experiences. This work directly supports Bronson’s mission, “Together, we advance the health of our communities,” and advances the organization’s vision and values. The CAO leads with an enterprise mindset and strong physician partnership, translating strategy into daily execution through standardized operating models, transparent performance management, and disciplined resource stewardship across all BMG practices. Organizational & Operating Context (Bronson-Specific) - Clinically led and Administratively supported: BMG standardizes and coordinates care while driving quality improvements with administrative support.
- Integrated care enabled by Epic and MyChart: BMG practices are connected through a single electronic health record (Epic) and Bronson MyChart to coordinate care and improve the patient experience.
- Physician governance infrastructure: BMG includes eleven practice leadership council groups organized by specialty that partner with administration and program lines to set standards and drive quality.
Key Accountabilities & Responsibilities 1) Strategy Execution & Medical Group Performance - Co-develop and operationalize BMG’s multi-year strategy with the CPE and dyad partner (CCO), ensuring alignment across quality, access, growth, patient experience, and financial sustainability.
- Establish consistent operating rhythms (quarterly business reviews, performance huddles, site rounding) that drive predictable execution and timely issue resolution.
- Lead practice standardization and operational redesign to reduce variation, improve throughput, strengthen reliability, and elevate service consistency across specialties and sites.
2) Practice Operations, Access & Capacity Management - Own the administrative operating model for practice performance including clinic operations, staffing productivity, patient flow, scheduling templates, and site readiness.
- Build and lead an access strategy across BMG (demand-capacity, referral management, call center and scheduling optimization, leakage reduction, and digital access where applicable).
- Partner with the CCO to ensure operational changes support safe, timely, effective, efficient, and patient- and family-centered care expectations reflected in Bronson’s values and care aims.
3) Financial Stewardship, P&L Management & Resource Allocation - Resource allocation decisions with material impact on access, clinical workflows, or patient experience require dyad concurrence.
- Provide executive oversight of BMG operating and capital budgets, including expense management, labor productivity, supply and purchased services, and site-level performance.
- Ensure disciplined performance against financial targets through forecasting, variance management, and corrective action plans in partnership with Finance and dyad partnership.
- Develop business cases for growth, new services, site expansions, and practice acquisitions or integrations, aligning operational feasibility with clinical strategy.
4) Revenue Enablement & Payer Strategy (Ambulatory) - Partner with Revenue Cycle leadership to optimize ambulatory revenue performance (charge capture, coding support, denials prevention, patient collections workflows, and front-end accuracy).
- Support payer contracting and value-based payment readiness through operational levers such as documentation workflows, quality measure capture, risk adjustment processes, and care management enablement (in collaboration with Population Health and clinical leaders).
- Strengthen analytics and dashboards to connect operational decisions to margin, capacity, and outcomes.
5) Physician, APP & Staff Engagement (Administrative Leadership) - Build strong, trust-based partnerships with physicians, APPs, and operational leaders through visible leadership, structured listening, and shared accountability.
- Promote leader effectiveness, workforce stability, and a culture of respect and teamwork aligned with Bronson values.
- Oversee workforce planning and administrative talent development for practice leaders, including succession planning for key operational roles.
6) Operational Infrastructure, Technology & Data-Driven Management - Ensure operational systems and workflows are optimized for Epic-enabled care coordination and efficient practice operations.
- Drive adoption of standardized metrics, scorecards, and management systems that enable leaders to see issues early and act quickly.
- Champion continuous improvement methods (Lean/process improvement) and embed accountability structures across sites.
7) Quality, Experience & Community-Based Program Support (Administrative Enablement) - In partnership with the CCO, ensure administrative infrastructure supports quality initiatives, patient experience priorities, and community-based programs.
- Support practice recognition efforts and operating standards that reinforce BMG’s reputation for high quality care across the region.
Dyad Leadership Model, Decision Rights & Governance The CAO and CCO operate as a dyad leadership team with shared accountability for BMG performance, culture, and strategic advancement. Decision Rights (Recommended Clarification): - CAO primary authority: administrative operations, budget execution, operational staffing models, practice site operations, vendor/contract operational oversight (within approved parameters).
- CCO primary authority: clinical policies/standards, care model decisions, clinical quality and safety, clinical workforce practice standards.
- Joint decisions (required concurrence): changes with material impact to access, patient experience, clinical workflows, staffing models that change care delivery, or provider compensation plan administration. Budget-based denials that materially affect access or clinical care delivery require dyad review and documented rationale.
- Escalation: unresolved dyad issues escalate to the CPE within five business days.
Operating Cadence: - Monthly dyad operating review (access, experience, quality, workforce, finance).
- Quarterly dyad scorecard to the CPE summarizing performance and corrective actions, leveraging BMG’s specialty-based leadership councils as appropriate.
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