Sys Dir Patient Accounts

The System Director of Patient Accounts is responsible for directing Patient Financial Services to include Billing, Collections, Cash posting, Denial Management and Budget preparation. Coordinate daily activities related to the planning, implementing, and maintaining of all functions pertinent to the Patient Accounting departments. Responsible for continued improvement in staff through education, training, and positive reinforcement of appropriate working practices. Must be able to meet performance goals to include cash, A/R days, production by area and denial reduction. The position will manage all acute care Patient Accounting functions for Bon Secours Community Hospital, Good Samaritan Hospital, and St Anthony Community Hospital.

Responsibilities:

• Oversees the daily patient accounting operations and performance of acute care for hospital sites.
• Directly manages day-to-day activities of patient accounting staff.
• Ensures daily electronic/paper billing submission to appropriate payers and monitors follow up activity on open receivables.
• Monitors daily cash flow.
• Maintains days in A/R at or below industry standards.
• Establishes policy and procedure for appropriate follow-up while monitoring staff productivity, quantity the quality and timeliness of staff efforts.
• Keeps abreast of billing regulatory changes and informs staff of new developments. Conducts in-service education sessions were applicable.
• Responsible for all aspects of individual supervision for all staff assigned including interviewing, hiring, orientation, scheduling, goal setting, progressive discipline/termination and annual performance reviews in a timely manner.
• Identifies and documents all system related issues. Monitors implementation/updating electronic billing systems.
• Promotes and provides quality customer service and proactively identifies and resolves customer issues.
• Educates department and informs leadership of findings related to charging, pricing, billing and other financial matters impacting revenue cycle.
• Develops business office strategies designed to maximize cash flow and financial performance.
• Performs other related duties as assigned, including travel to all locations.

Qualifications/Requirements:

Experience: Minimum of 5 years of management level healthcare finance experience in the areas of billing and collections.

Education: Bachelor?s degree in finance, business administration of related field, required or sufficient management experience.

Licenses / Certifications: N/A

Other: N/A

Special Requirements: N/A