Practice Administrator & Strategist - Urgent Care

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401 (k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement

• PTO accrual beginning Day 1

   

  
  Note: Benefits may vary based upon position type and/or level

Job Summary

The Practice Administrator 2 manages strategic and daily operations of one or more practices. They balance daily goals with the Group's larger strategic vision. This drives results in Health, Experience, Affordability, Alignment, and Growth. Practices can be primary or specialty care services. This position oversees revenue cycle, billing, patient experience, human resources, budgeting, financial analysis, clinical workflows, and recruitment. 

Essential Functions of the Role

• Responsible for the Greater Austin Urgent Care Strategy. Oversite includes 1 Operations Manager. 
• There are currently 10 Urgent Cares in the Austin Region. 
• Will work closely and partner with the Urgent Care Medical Director.
• Develop standardization for Urgent Care. 
• Scale growth for the Greater Austin Urgent Care strategy. 
• Ensures practice workflows begin and end with consistent and exceptional quality care for the patient.
• Achieves system goals by maintaining workflows that help, measure and achieve key clinical outcomes.
• Maintains an improvement mindset for the practice and aligns the practice and provider goals with those of the Medical Group.
• Designs operational plans for practice.
• Monitors workflow for continuous improvement opportunities.
• Drives and owns the financial budget and outcome for the practice(s).
• Reviews monthly financial statements to ensure revenue and expenses are accurate.
• Reports and resolves any discrepancies with Accounting.
• Prepares and reviews financial data and statistical reports with physicians monthly.
• Compares practice operating expenses to industry and internal Medical Group benchmarks.
• Examines expenses that exceed benchmarks and recommends and implements cost reduction strategies.
• Examines financial and statistical reports to propose strategies which improve the financial well-being of the practice.
• Develops annual and five-year budgets using knowledge of costs, supplies and labor.
• Monitors and manages revenue cycle to ensure maximum reimbursement for the practice.
• Ensures that demographics and charges are posted timely and accurately.
• Ensures coding changes are identified and implemented.
• Works closely with Executive Committee and other stakeholders to influence judgment-making and drive performance; implements operational plan.
• Works closely with head physicians to prepare, coordinate, record minutes, and help with monthly practice review meetings with physicians.
• Implements policies, procedures and targets for the practice which align with the Medical Group policies and procedures.
• Acts as a liaison between the Medical Group and Practice(s). Communicates and coordinates with departments to resolve challenges and improve patient care quality.
• Participates in designing staffing models which best optimizes Practice workflow.
• Hires, develops and trains staff, including evaluation, counseling and termination recommendation.
• Provides information to physicians, providers, community groups, and referral agencies about practice programs and new providers with the marketing team.
• Identifies areas where the practice can better help the growing needs of the community and run initiatives to close gaps.
• Helps executive committee with provider recruitment.
• Helps physicians with development, practice growth, and strategic planning/implementation.
• Onboards new providers to include Physicians and Advanced Practice Providers.

Key Success Factors

• At least 3 years previous healthcare management experience in a physician practice setting
• Operations management experience leading clinical and operational teams required.
• Financial experience, budgeting, work with spreadsheets, accounting reporting systems and software, Excel and similar database reporting is a plus.
• A deep knowledge of all practice disciplines is required. This includes revenue cycle, billing, patient experience, human resources, budgeting, financial analysis, clinical workflows, and recruitment.
• Able to relate to, interact with and know personality types and different kinds of people.
• Helpful to be people and process oriented. 

Belonging Statement

We believe that all people should feel welcomed, valued, and supported.

QUALIFICATIONS

• EDUCATION - Bachelor's Degree or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience