Billing Representative (Bilingual Preferred)

Job Functions, Duties, Responsibilities and Position Qualifications:

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Days: Monday - Friday

Hours: 8:00 AM - 4:30 PM

DUTIES:

• Take incoming calls from patients, clients, and insurance companies in a call center environment.
• Quickly access the needs of the caller and adapt self to address those needs, maintaining a courteous and professional manner at all times.
• Accurately and concisely document patient's account with proper feedback, call summary, and any resolution provided during each call.
• Help to identify trends and takes action to help prevent negative impact to the patient and/or client.
• Answer questions and resolve inquiries that do not involve extensive research.
• Research/Review Explanation of Benefits (EOBs) that reflect payment or denial of patient medical claims in order to respond to patient/client inquiries.
• Process credit card transactions with patients over the phone and correctly apply proper payment.
• Work patient correspondence with regards to updating insurance information, address corrections, bankruptcies, returned mail, etc.

EDUCATION/KNOWLEDGE:

• High School diploma or equivalent.
• Some college helpful. Ability to effectively communicate orally and in writing with clients and patients.
• Knowledge of Medical Insurance claim processing.
• Familiarity with Microsoft software including Excel, Word, and Outlook.
• Detail-oriented with the ability to communicate information related to Explanation of Benefits, charge detail, and patient responsibility in an effective and courteous manner.

EXPERIENCE:

• Minimum 2 years' experience in a medical billing environment required with at least 1-year experience in a customer service capacity preferred.

Scheduled Weekly Hours:

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.