Member Success Specialist

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

The following tasks, duties and responsibilities are the essential functions of this job:

• Serve as the primary point of contact for members by providing exceptional customer service and resolving inquiries across all SIIM products, initiatives, and benefits. 
• Implement member engagement strategies and plans – including onboarding and other key touchpoints – to ensure a connected, welcoming, and high-value member experience.
• Support initiatives that drive membership recruitment, engagement, and retention throughout the member lifecycle. 
• Contribute to the development and execution of the annual membership strategy.
• Identify and initiate new strategies and opportunities for engagement based on member interactions and feedback.
• Navigate the AMS regularly to maintain accurate, up-to-date membership records, process membership approvals, and perform ongoing data hygiene.  
• Assists in the support and monitoring of the member community message board to foster positive interactions and engagement.   
• Assist with the management and staffing in all aspects of registration to include onsite registration. 
• Serve as the staff liaison to a designated committee in executing its projects and goals.   
• Support finance in light accounting tasks.

EDUCATION & EXPERIENCE

• Bachelor’s degree required.
• Minimum 2-3 years’ experience in membership or similar customer service-oriented role.
• Experience working in a nonprofit setting preferred.
• Excellent interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Team player mentality – proactive, adaptive and collaborative.

TECHNICAL SKILLS

• Microsoft Office Suite
• Association Management Software (Nimble AMS preferred)