Account Manager - Energy Oil & Gas

• Revenue growth and margin expansion within the Energy Oil & Gas segment.
• Recovery of targeted lost or dormant customer accounts.
• Identify, develop and maintain business growth opportunities with customers in Energy Oil & Gas segment, including downhole tool components, wear-resistant, pump and valve applications (e.g. advanced ceramic seal components, liners, sleeves, valves, rupture disks).
• Build and maintains strong relationships with new and existing key customer contacts including design engineers, scientists, buyers, program managers and executives.
• Develop short and long-term commercial opportunity pipeline for new and existing markets and accounts.

Key Responsibilities

• Lead customer engagement and account strategy across Oil and Gas operators, OEMs, and service companies.
• Serve as the primary commercial interface with customers at the program, sourcing, and executive decision level.
• Develop and execute structured win-back strategies with clear milestones and success criteria.
• Position CoorsTek as a solutions partner focused on performance, reliability, and total cost of ownership.
• Acts as liaison between development, engineering, production, planning, shipping, accounting, sales, distributors, and customers to effectively manage customer needs.

Opportunity and Pipeline Management

• Build and manage a disciplined pipeline aligned to defined applications, qualification paths, and revenue timelines.
• Prioritize opportunities based on strategic fit, technical feasibility, and commercial value.
• Drive timely decision-making to advance, reshape, or exit opportunities.
• Proactively monitor and assess opportunities within adjacent energy sub-markets (e.g., advanced ceramic seals for nuclear energy applications) to support strategic cross-selling and expansion of CoorsTek’s portfolio positioning.

• Partner closely with technical leadership to ensure solution integrity, manufacturability, and qualification success.
• Collaborate with product management on product positioning, pricing strategy, and plant-level alignment.
• Work with internal commercial connectors to accelerate customer access, introductions, and trust-building.
• Ensure customer commitments align with operational capability and margin expectations.

Pricing, Demand Plan and CRM Management

• Lead pricing discussions and commercial negotiations in alignment with approved frameworks. May include contract negotiations.
• Manage all accounts through CRM updating pipeline, contacts, trip reports, call plans and Account Plans.
• Receive guidance from management team to formulate and lead execution of account plans to support company sales and profitability objectives.
• Own the entire account relationship internally and externally as the company representative for all aspects and needs of the account.
• Optimize market sales/revenue opportunities by keeping informed of market developments in the field.
• Contract negotiations and review (including long-term agreements), technical order information, value pricing, ongoing technical support and forecasting customer needs through S&OP.

Commercial Discipline and Market Insight

• Develop and maintain strong understanding of Energy market dynamics, customer investment cycles, and competitive positioning.
• Represent and builds a positive CoorsTek reputation throughout the market via activities such as trade shows, advertising, strategic partnering and participation with industry organizations.
• Manage all customers’ payment terms and adherence to terms.
• Create a collaborative effort between CoorsTek sales, engineering and manufacturing to deliver what customers need and actively grow the business.
• Create demand for CoorsTek products and solutions through proactive selling and education of customers through proposals and other forums.
• Capture market intelligence to develop conversations with customers on market trends and actions. Shares market data with Strategic insights for comprehensive overview and market development.
• Ability to understand complex customer needs both technically and account management. Able to present complex technical projects to management where applicable.
• Excellent listening skills for understanding changing customer needs and future technology trends.
• Facilitate corrective actions for all customer complaints to ensure quality, service, and returned goods issues are addressed appropriately, expeditiously, and identifies the root cause.
• Provide timely response and follow-up to customer requests to include order status, quote status or other information.