Technical Support Analyst

Join Our Team and Make an Impact

Are you passionate about technology and helping others succeed? Do you love building relationships with the co-workers you help on a daily basis? Do you thrive in a collaborative environment where your problem-solving skills keep operations running smoothly and impromptu brain-storming sessions keep the team abreast of trends and ahead of potential problems? Do you prefer to be in the office where you have hands on, eyes on access to issues? If the answers are yes and you live or are willing to relocate to within 60 minutes of our headquarters office in Crewe, VA, please keep reading.

Due to a coming retirement, we are looking for a Technical Support Analyst who will play a vital role in ensuring our employees have the reliable, secure, and efficient technology they need to deliver safe, affordable, and dependable electric service to our members. If you're ready to make a difference and be part of a mission-driven organization, this is the opportunity for you!

What You'll Do

• Provide timely and effective first-level support for hardware, software, and mobile device functionality.
• Diagnose and resolve routine and complex technical issues while meeting service level expectations.
• Receive, prioritize, document, and resolve technical support requests through the Cooperative's ticketing system.
• Escalate issues to team members or vendors and actively coordinate resolution.
• Analyze recurring issues and recommend preventive improvements.
• Troubleshoot, repair, and configure computer hardware, peripherals, and mobile devices.
• Document incidents, resolutions, and configuration changes accurately and promptly.
• Monitor technology consumables and request replenishment.
• Analyze support data and performance metrics to improve user experience.

What We're Looking For

• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Excellent interpersonal skills and a commitment to accuracy, service, and accountability.
• Highly organized with strong problem-solving and analytical skills.
• Ability to manage multiple priorities and meet deadlines.
• Working knowledge of desktop, laptop, peripheral, and mobile device installation and troubleshooting.
• Proficient in Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint).
• Familiarity with enterprise phone systems.
• Knowledge of NISC's iVUE system administration is preferred.
• Understanding of cybersecurity standards, system updates, and change management.
• Ability to write clear technical end user documentation.

Education & Experience

• Associate's degree in Information Technology or related discipline required.
• Minimum 3 years' technology support experience in a business environment.
• CompTIA A+ Certification or equivalent

Why You'll Love Working Here

At Southside Electric Cooperative, you're not just filling a position-you're joining a team that values innovation, collaboration, and service. We offer competitive pay, comprehensive benefits, and opportunities for professional growth. Your work will directly impact our ability to serve our members and keep communities powered.

Benefits

Because SEC employees take great care of our members, we reward them with a very competitive salary and an excellent benefits package that includes:

• Employer sponsored Retirement plan after one year of service.
• Employer contributions to employee 401(k) accounts after one year of service. (Employees may contribute after completing a full calendar month of service.)
• HDHP Anthem HealthKeepers health insurance with 100% employer paid premium for employees and 95% employer paid premiums for their eligible dependents. (Anthem KeyCare is also available with a small employee premium.)
• Anthem Dental and Vision, with 100% employer paid premiums for employees and their eligible dependents.
• HSA with annual employer contribution.
• Health Reimbursement Arrangement (HRA).
• Basic Life Insurance and AD&D insurance, each at 3x annual salary for employees with 100% employer paid premium.
• Affordable life insurance for dependents including $20,000 life insurance per child for only $2 per month, regardless of the number of children covered.
• Tuition reimbursement including books and fees.
• Premium LifeLock with Norton

NO RECRUITERS OR AGENCIES!

Documents to establish identity and employment eligibility are required.

Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. SEC will not sponsor applicants or take over sponsorship for work visas.

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.