Outreach Business Development Program Specialist

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview
Reporting to the Director of Outreach Business Development, this position will provide day-to-day operational leadership and supervision for the Yale Pathology Outreach program and the Expert Consultation Service. The incumbent acts as the operational pivot point, integrating IT, marketing and logistics to ensure seamless service delivery. You will be responsible for maturing the program’s infrastructure, optimizing program outcome reports, and leading high-visibility outreach initiatives that help drive growth.

Direct the project lifecycle for assigned outreach initiatives, utilizing advanced management software to monitor milestones and deliver high-level progress reports. Act as the strategic operational liaison for Pathology ITS, overseeing system access and ensuring infrastructure aligns with outreach program requirements. Manage external logistics partnerships, serving as primary authority for courier dispatch, and resolving complex client logistical challenges. Oversee vendor relations for client requisitions, authorizing modifications and approvals for requisition forms to ensure regulatory and operational compliance. Orchestrate the comprehensive set-up of new outreach clients, managing the deployment of RELAY access, CoPath and customized service protocols if needed. Maintain data governance by overseeing client databases and tracking systems to ensure high-integrity reporting on client issues. Drive client retention and satisfaction by providing high-level escalation support for physician offices and resolving systemic specimen/requisition discrepancies. Manages all timely dissemination of outreach client communication including, but not limited to: SBARS, timely updates to test menus, inclement weather communication, etc. Monitor and optimize the inventory of promotional assets and collateral materials ensuring brand consistency across all outreach channels. Facilitate collaboration between clients and Pathology billing office. Direct end-to-end execution of outreach conference and event initiatives, including budget forecasting, vendor contract negotiations and event assessment for annual schedule. Ensure operational continuity by providing manager-level backup for customer service functions. Synthesize operational data through advanced analysis, translating monthly and daily reports into actionable insights for leadership. Enforce and implements University and departmental policies as they pertain to the administrative function of the unit. Facilitates routine and ad hoc outreach strategy meetings. May perform other duties as assigned.

Required Skills and Abilities

1. Proven ability to build and maintain strong business relationships and promote a positive customer service-oriented culture.
2. Ability to perform as a liaison between key stakeholders, vendors, and departmental staff to effectively promote services and new programs offered by the department.
3. Proven experience working with data to ensure high quality reporting. Ability to export, sort, and manipulate data to create dashboards. Advanced MS Office 365: Word, PowerPoint and Excel;
4. Excellent written and verbal communication skills.  Ability to foster a collaborative work environment and adapt to changing and conflicting priorities.
5. Excellent analytical, organizational, and problem-solving skills. Ability to triage and troubleshoot problems and identify solutions.

Preferred Skills and Abilities

Background in Business development, Consulting or Healthcare Administration;  Proficient in EPIC/Beaker, Adobe Creative Cloud.

Principal Responsibilities

Required Education and Experience

Bachelor’s Degree in related field and four years of experience or an equivalent combination of education and related experience.

Job Posting Date

Job Category

Bargaining Unit

Compensation Grade

Compensation Grade Profile

Salary Range

Time Type

Duration Type

Work Model

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.