Enhanced Clinical Support Specialist 2

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Overview
Working under the general direction of the Manager, the ECS II acts as the primary liaison to the customer for Epic support. Works on complex analytical and integrated issues to resolve end user issues. Supports the development, enhancement, and implementation of Epic. The Support analyst will create documentation and develop a knowledge base for Epic features and support inquiries. The support analyst will work independently and communicate with other support staff and end-users.

Required Skills and Abilities

1.Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required.

2.Strong organizational, problem-solving, and listening skills, attention to detail, innovative thinking, and the ability to inspire others are required.

3.Must possess high customer service skills and be a strong, collaborative team player.

4.Working knowledge or experience in Microsoft Office tools and an understanding of computer system capabilities to address process requirements required.

Preferred Skills and Abilities

Three years of clinical experience.

Principal Responsibilities

Required Education and Experience

Bachelor's degree in Healthcare, Information Management or related clinical experience. More than 3 years in a Healthcare setting. Knowledge of clinical workflows, documentation and practice standards. Works on complex analytical and integrated issues to facilitate optimal adoption and use of the electronic health record and related tools/systems. Supports the adoption, development, enhancement, and implementation of the EMR.  Experienced in supporting various clinical end users (Physicians, Nursing, Ancillaries and Remote Sites). Experience working with EMRs and other clinical information systems. Ability to work in direct customer service situations and adapt to various situations and urgencies. Experience in troubleshooting challenging problems and developing resolutions. Working knowledge of workflow assessment, analysis and design using Lean or similar methodologies. Experience in EpicCare Ambulatory or Inpatient is desirable. Or an equivalent combination of education and experience.

Physical Requirements

Travel to hospitals, practice sites and other customers as required.

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Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.