IT Manager, FAS-SEAS Academic AV Support

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Overview
The Manager of FAS-SEAS Academic AV oversees a team of AV professionals supporting instructional and event technology across 350+ classrooms. Serving as the primary point of contact for AV issue escalation, the Manager provides expert guidance on AV technologies, ensures timely and accurate service ticket management, and partners closely with faculty, staff, and campus departments to maintain high-quality learning environments. The role collaborates with FAS-SEAS IT and AVSD on classroom technology deployments, contributes to IT committees, and uses data-driven insights to improve operations and support the evolving needs of the University.

1.Lead and supervise a team of AV professionals supporting instructional and event technology across 350+ classrooms.2.Serve as the primary point of contact for triage and escalation of AV issues. 3.Provides guidance to faculty and staff on a broad range of AV technologies.4.Build and maintain relationships with FAS and SEAS departments to support classroom technology needs. 5.Coordinate AV technician for scheduling and assist with daily AV team operations. 6.Participate in IT committees, conferences, and contribute to broader technology initiatives. 7.Provide development and training opportunities for direct reports. 8.Escalate classroom-related issues to the Registrar’s Office as needed. 9.Direct clients to appropriate campus partners (e.g., Accessibility, Facilities, Security) to ensure instructional spaces remain functional.
10. Assures support calls are converted into accurate, timely service tickets and assigned appropriately. 11.Collaborate with FAS-SEAS IT and AVSD on deployment and maintenance of classroom computers. 12.Use data to guide decision-making, evaluate outcomes, and identify opportunities for improvement making, evaluate outcomes, and identify opportunities for improvement.

Required Skills and Abilities
1.Developed analytical, critical thinking and problem-solving skills.
2.Developed interpersonal, written, communication, presentation, and organizational skills.
3.Proven ability to lead and manage staff.
4.Proven expertise with systems analysis methods and techniques.
5.Knowledge of commonly used concepts, practices, and procedures.

Preferred Skills and Abilities

1.Experience working in higher education or large, complex institutions. Management experience including bargaining unit staff.

2.Familiarity with classroom computer management and deployment workflows.

3.Participation in IT or AV committees, conferences, or professional organizations.

4.Knowledge of accessibility, facilities, and security considerations within instructional environments.

5.AV industry certifications (e.g., CTS, CTS-I, CTS-D) or equivalent credentials.

Principal Responsibilities

Required Education and Experience

Bachelor's Degree and four years of experience or equivalent education and experience.

Skills and Abilities

Developed analytical, critical thinking and problem-solving skills.

Developed interpersonal, written, communication, presentation, and organizational skills.

Proven ability to lead and manage staff.

Proven expertise with systems analysis methods and techniques.

Knowledge of commonly used concepts, practices, and procedures.

Job Posting Date

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Bargaining Unit

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Compensation Grade Profile

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Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.