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Specialist IV - System Analyst
Sam Houston State University
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Specialist IV - System Analyst
Sam Houston State University
| Requisition: 202600073S Occupational Category (Staff Positions Only): Technical/Para-Professional Hiring Salary: Monthly-Staff Department: Student Account Services General Requirements: Bachelor's degree in a related field. Master's degree preferred. Two years relevant specialist experience or experience in a related field. Experience in Higher Education and related certifications is preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Nature & Purpose of Position/Usual Duties: Performs highly advanced and complex specialist duties for the Student Account Services at Sam Houston State University requiring subject-matter knowledge of departmental processes and operations. Primary Responsibilities (Staff Positions Only): Advanced Support and Technical Oversight: Provides technical and general assistance to university departments and students via various channels (phone, chat, email, in-person). Guides users through complex technical procedures related to Bearkat OneCard and Cashiering Services. Monitors hardware and software, troubleshoots issues, and ensures smooth project timelines. Data Evaluation and Insights: Collects, compiles, and assesses data from various sources to evaluate department effectiveness. Uses analytical skills to identify trends and recommend improvements. Collaboration and Communication: Participates in committees, project teams, and outreach initiatives. Collaborates with stakeholders to understand their needs and translate them into system requirements. Training and Documentation: Trains users on new systems and contribute to official university documents. Creates clear and concise documentation for efficient system usage. Marketing Integration: Collaborates with marketing teams to align technical solutions with strategic goals. Understands marketing campaigns, including website design and video content. Support Campus-Wide Student Initiatives: Oversees and supports the operational and technical needs of major campus-wide initiatives, includes Orientation and Bearkat Kickoff, contributes to efforts that advance student enrollment, retention, and academic success. Optimizes university operations, support student success, and bridge the gap between technology and departmental collaboration. Performs other related duties as assigned.
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Internal Number: 46653
About Sam Houston State University
About Sam Houston State University
For more than 140 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," resonates among its 22,000 students, eight colleges and well beyond its historical roots through research, creative endeavors, service learning, volunteering and more.
SHSU is an inclusive institution whose mission is to provide high quality education, scholarship, and service to students. With over 90 bachelor degrees, 50 master’s, and 11 doctoral programs—including the nation’s first Ph.D. in forensic science, SHSU provides an exceptional college experience for every student: traditional or non-traditional; first generation; international; or online.
Service to self and others is paramount at SHSU and reflected in all university organizations and programs. In fact, the university was named to USA Today’s Top 50 in the U.S. for “commitment to civic engagement and global awareness,” in addition to being classified a "Community Engaged Campus" by the Carnegie Commission on Higher Education. This honor, bestowed to only 311 public institutions nationwide, acknowledges th...e university's significant commitment to service.
Sam Houston State University has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas, Huntsville provides area residents with a sense of community and belonging, although just an hour drive north of Houston.
Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.
Member The Texas State University System
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