| The Senior Vice President, Physicians’ Organization (PO) Operations reports to the President/CEO of the PO and is accountable for the operational integrity, financial performance, and strategic direction of the Boston Children’s Hospital (BCH) Physician Organization. The PO is a nonprofit management services organization supporting approximately 1,200 faculty physicians across fifteen subspecialty Foundations and three BCH Service Funds.
In collaboration with BCH and the Foundations, the PO supports an integrated pediatric healthcare system that advances high-quality, cost-effective patient care while enabling BCH’s academic, research, and community missions. The PO provides and oversees essential services including revenue cycle operations and billing; accounting, cash management, audit, and tax compliance; payer contracting and reimbursement support; HR advisory services; patient access and ambulatory operations; utilization review and compliance oversight; and IT systems supporting billing, accounting, HR, analytics, cost modeling, and charge capture.
The PO also partners with BCH on enterprise initiatives related to compliance, patient experience, ambulatory access, and system-wide revenue cycle performance.
Key Responsibilities
Operational Leadership and Strategy - Lead PO operations with a focus on performance, scalability, accountability, and sustainability
- Direct strategic planning in partnership with BCH, PO, and Foundation leadership
- Align enterprise priorities, resources, and operating models
- Design and maintain an effective organizational structure
- Communicate clearly with BCH and Foundation stakeholders
Financial and Business Performance
- Oversee budgeting, forecasting, and financial performance
- Partner on revenue cycle strategy, payer contracting, and reimbursement optimization
- Develop financial models and business cases for clinical growth and new programs
- Steward PO reserves, joint investment funds, and operational assets
Foundation and Network Operations
- Standardize centralized business services across Foundations
- Accommodate clinical and academic variation where required
- Deliver timely, accurate accounting and reporting
- Support governance and performance oversight of affiliates and partnerships
Quality, Access, and Infrastructure
- Improve patient access, ambulatory capacity, productivity, and experience
- Partner with clinical leaders on operational improvement
- Oversee shared services including compliance, credentialing, IT/EMR workflows, analytics, billing, and collections
- Ensure regulatory compliance, audit readiness, and risk mitigation
Human Resources and Enterprise Collaboration
- Oversee HR infrastructure supporting physician faculty in partnership with enterprise HR
- Support workforce planning, engagement, and alignment
- Recruit, develop, and retain PO staff while fostering a collaborative culture
- Serve as an enterprise partner across clinical, academic, and administrative leadership
- Lead feedback processes to improve PO services
Required Qualifications
- Advanced degree (MBA, MHA, or equivalent) preferred
- 10+ years of senior leadership experience in an academic medical center with physician practice or network operations responsibility
- Demonstrated expertise in physician practice financial management, revenue cycle, compensation models, and growth initiatives
- Strong operational capability in process improvement, technology enablement, and analytics
- Proven success leading complex organizational change
- Executive presence with a collaborative style and commitment to equity, inclusion, physician well-being, and family-centered care
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