Associate-Rehabilitation Clinical Support

Location

This is an onsite float position, and applicants must be available to work at potentially 9 clinic locations. (Downtown and Metro Indianapolis) Float staff support coverage for PTO, last-minute call-ins, higher-volume clinics, and front-desk staffing needs. Mileage reimbursements available.

Schedule

• 40 hours per week, with varying days, times, and clinic assignments
• Hours will fall Monday-Thursday between 7:15 a.m.-6:15 p.m. and Friday 7:15 a.m.-4:15 p.m.
• Some shifts will be 7:15 a.m.-6:15 p.m.
• As a float, there may be last-minute changes to shift times or assigned locations based on staffing needs

Top Responsibilities

• Register, schedule, and check in patients
• Communicate with patients, coworkers, and providers
• Maintain and update medical records

Department Interaction

• Send records to referring providers and workers' compensation adjusters
• Work with other IU Health clinics for patient transfers
• Collaborate with the department's central scheduling team and insurance team

Skills & Attributes

• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Effective communication skills
• Experience with Cerner or Epic is a plus
• Proactive and comfortable asking questions
• Strong problem-solving skills

Training

• 6-8 weeks of training, beginning at one clinic to learn core responsibilities, then expanding to other clinics
• Training may be extended as needed
• Supportive, welcoming culture that encourages questions and feedback

Role Summary

This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include:

• Accurate and timely resolution of patient accounts
• Collecting information to generate complete and accurate financial and demographic records
• Insurance verification, prior authorization, and coordination of benefits
• Communicating with payers and patients to confirm financial information
• Accurate patient registration and scheduling of recurring appointments
• Answering incoming calls and directing patients and visitors appropriately
• Participating in departmental operations and performance-improvement activities
• Complying with infection control, equipment training, regulatory standards, and safety programs
• Ordering, distributing, and maintaining department supplies
• Meeting productivity, quality, and service standards to support departmental goals

Requirements

• High School Diploma or GED required
• 0-3 years of customer service or medical office experience preferred
• Minimum one year of medical office experience or a combination of customer service experience and education in insurance verification, patient registration, or medical terminology strongly preferred
• Basic proficiency with Microsoft Office (Word, PowerPoint, Excel, Teams)