Chief Staff Officer for Operations

Description

The Chief Staff Officer (CSO) for Operations provides strategic leadership for the organization’s operational ecosystem—ensuring that business, administrative, and infrastructure functions are aligned to deliver value to members and support organizational impact.

As a member of the senior leadership team, the CSO for Operations partners with the Chief Executive Officer and peers in a shared leadership model to advance strategy, enable execution, ensure the ASHA National Office operates with agility, effectiveness, and purpose, and safeguard the long-term organizational sustainability.

Responsibilities

1. Operational Strategy and Enterprise Integration

Provide strategic oversight of business operations, administrative services, enterprise technology, and facilities—including stewardship of the Association’s owned property and leased space—to ensure integrated performance, operational resilience, asset sustainability, and alignment with the Association’s strategic objectives.

2. Financial Stewardship and Governance Advisory Leadership

Advise the Chief Executive Officer, Board of Directors, and volunteer leadership on financial planning, long-range capital planning, investment strategy, risk management, asset lifecycle stewardship, and organizational performance to support informed governance and sound decision-making.

3. Organizational Performance and Systems Optimization

Ensure that operational systems, service delivery functions, and technology platforms are continuously evaluated and strengthened to enhance effectiveness, efficiency, and the overall staff and member experience.

4. Leadership and Organizational Effectiveness

Provide executive leadership to designated unit leaders, fostering a high-performing, accountable workforce aligned with organizational values and strategic priorities. Strengthen leadership capability, collaboration, and operational excellence across teams.

5. Policy and Governance Alignment

Guide the development and refinement of enterprise-wide operational policies and practices to remove barriers, enhance effectiveness, and ensure alignment with strategic direction and regulatory requirements.

6. External Relations and Regulatory Engagement

Represent the Association with relevant agencies and related external organizations on matters pertaining to financial, business, and operational affairs of the National Office.