Specialist-Registration I

Psychiatry Department

Schedule: Monday-Friday, 8:00 AM-4:30 PM (Onsite)
Location: Neuroscience Center

Position Overview

This position provides front-line phone and administrative support within the Psychiatry Department, assisting patients and collaborating closely with office staff to ensure efficient communication and smooth clinic operations. The role plays a key part in facilitating timely patient access, accurate scheduling, and positive patient experiences.

Primary Responsibilities

• Provide phone support for multiple office staff within the Psychiatry Department
• Answer incoming calls and route messages appropriately
• Schedule, reschedule, and manage patient appointments
• Support displacement reporting and message pool workflows
• Facilitate patient flow from point of entry to destination in a timely, accurate, and professional manner
• Obtain and verify patient demographic and financial information to ensure accurate records and optimal reimbursement

• Interview patients to gather appropriate medical information

• Direct patients and visitors accurately and courteously

Skills for Success

• Willingness to learn and adapt in a fast-paced environment
• Positive attitude and flexibility
• Strong sense of responsibility and accountability
• Ability to work collaboratively as part of a team
• Consistent demonstration of IU Health values
• Respectful, patient, and professional communication style
• Reliability and consistency in attendance and follow-through

Training & Onboarding

Onboarding includes structured training, standardized workflows, and skill checkoffs. New team members typically complete 1.5-2 months of training before transitioning to independent work.