Credit & Collection Associate

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.

Job Description:
As a Credit and Collections Specialist, you will serve as a vital resource for Boston College students and alumni, helping them navigate the complexities of paying for their college education as well as loan repayment with empathy and professional expertise.

Responsible for credit and collection activity on current students, including providing Boston College students and their families with information and guidance on various options for resolving their student accounts. Responsible for a designated population of full and part-time undergraduate and graduate students; and performance of all caseload work, including but not limited to applying holds, deferments, initiating payment plans with families, and all necessary collection activity for past due tuition accounts.

Alumni responsibilities include pursuing and collecting delinquent institutional and Federal loan accounts. Responsible for analyzing a borrower's situation, exercising professional judgment, and then providing solutions within the confines of the regulations governing each loan fund.
Exercises sound decision making ability when reviewing special circumstances. Shares knowledge with other Student Services' teams. Ensures confidentiality and sensitivity in all customer interactions.

Full-Time Equivalent Hiring Range: $53,850 to $67,300; salary commensurate with relevant experience.

• One to three years of experience in a Student Financial Services environment required.
• Preferrable Collection experience.
• Knowledge of the Federal Regulations concerning Fair Debt and Collections Practices, as well as the application of federal "Due Diligence" laws.
• Requires knowledge of university systems and operations.
• Familiarity with NSLDS, student loan regulations and National Student Loan Clearinghouse desirable.
• Strong time management abilities and attention to detail.