Associate Director III - Associate Director of Student Account Services

Bachelor's degree in Business, Finance, Higher Education, Management or related field. Five years of experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Plans, organizes, and directs the day-to-day operations of a department with the oversight of the Director. Performs highly complex managerial work providing direction and guidance in operations and training in the department.

Oversees the Student Account Services training and operations. Develops and oversees a structured training plan. Provides direction and support for daily operations to ensure a high quality of service is being provided to students, internal departments and outside vendors. Serves as a Student Account Receivables (AR) lead for any hardware or software implementation, upgrade, or patches impacting Student Account Services. Provides leadership to the department by ensuring customer needs are met with efficient services that are timely and appropriate. Handles escalated customer issues related to any Student AR services. Develops, implements, and evaluates procedure manuals and ensures that system and university policies and state and federal regulations are upheld. Oversees front line operations and third-party services. Ensures staff scheduling is optimized so services are handled in an efficient manner at all times of the year. Assists with the beginning of term processes. Participates in strategic planning. Identifies areas of needed change and makes recommendations to improve operations. Serves as a departmental representative in meetings. Works with other departments across campus. Establishes and maintains good working relationships. Attends and presides over other functions within Student Account Services in absence of another Associate Director and/or at Director's request. Makes decisions independently under the authority of the director when the director is absent. Enforces department policies and procedures. Performs other related duties as assigned.