Product Manager

Zircoa Inc. is seeking a dynamic and skilled Product Manager to lead and grow our Insulating Structures product line and complementary offerings for high-temperature furnace linings in the glass, high-purity quartz, carbon black, and crystal growth industries. This role is critical to our mission of providing industry-leading, durable specialty refractories, including refractory brick, custom shapes, castable, and loose back up materials. The Product Manager will be responsible for key account and distributor management, business development, technical support, marketing, and new product opportunity identification and justification.

Essential Functions:

• Key Account Management: Build and maintain strong relationships with key accounts in the glass, high-purity quartz, carbon black, and crystal growth sectors, understanding customer needs and ensuring high levels of satisfaction.
• Distributor Management: Manage and expand distributor relationships to drive product sales and penetration in target markets.
• Business Development: Identify, qualify, and pursue new market opportunities within and beyond existing markets, driving growth for Zircoa’s insulating structures product line.
• Strategy and Business Planning: Define and implement strategic plans for the insulating structures product line to ensure sustainable value and growth.
• Technical Support: Serve as the technical product expert, providing application guidance and support to customers to optimize product performance in high-temperature environments.
• Marketing & Promotion: Develop and execute marketing strategies, collateral, and campaigns to position Zircoa insulating structures as the preferred choice in the industry.
• New Product Development: Identify new product opportunities based on customer needs, industry trends, and competitive landscape, providing business justification for development initiatives.
• Sales Forecasting: Develop and maintain accurate sales forecasts based on market data, customer insights, and historical trends to support production planning and revenue targets.
• Qualification: Identify new product opportunities based on customer needs, industry trends, and competitive landscape, providing business justification for development initiatives.
• Voice of the Customer: Collect, analyze, and effectively communicate customer feedback to all stakeholders. Act as the bridge between customers and Zircoa’s internal teams to ensure products align with market expectations and customer needs.