Assistant Director, Reservations, Rentals and Membership Services

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

The Assistant Director of Reservations, Rentals & Membership Services manages and supports the day-today operations of all rentals and bookings for recreational facilities, as well as membership services at Modesto Maidique Campus (MMC) and Biscayne Bay Campus (BBC). Reservations are executed for the following facility locations: Wellness and Recreation Centers MMC & BBC, aquatics center, panther pool,outdoor turf complexes, high ropes course, outdoor basketball courts, sand volleyball courts, outdoor walking/jogging trail, and outdoor tennis/pickleball courts.

• Manages all requests for facility space rentals from student organizations, departments, and community organizations. Provides ongoing expertise concerning the planning of recreation, athletic and other rental activities, and memberships for Campus Recreation. Provides onsite supervision of events.
• Assists in the development of assessment and evaluations tools to improve facility operations and services. Provides ongoing feedback and recommendations on facility and operations enhancements.
• Assists with the planning and implementation of risk management initiatives and membership outreach. Overseeing training sessions to ensure facility rentals and activities comply with Florida International University policies and Campus Recreation facility guidelines and event best practices. Ensures departmental compliance with all University youth protection guidelines.
• Recruits, hires, trains, mentors, and evaluates student employees. Prepares and approves student employee payroll.
• Manages all financial transactions, including membership, locker, and guest pass sales, billing, receiving, and depositing funds in compliance with university policies. Reconciles funds with Professional Accountant II and Central Reservations System.
• Cultivates relationships and partnerships with student organizations, other FIU departments, and the community.
• Collaborates with Central Reservations Office to ensure consistent application of university and Campus Recreation policies and procedures.
• Schedules all events and memberships in the Events Management System (EMS) and Fusion.
• Provides exceptional customer service, troubleshoot issues and proactively identify potential challenges as it relates to the execution of events.
• Conducts daily audit of reservation workflow to ensure that each party in the process is completing their appropriate responsibilities.
• Assists with the development and ongoing edits to reservations and rental policy and procedures manual.
• Assists the Senior Director to prepare and finalize monthly, quarterly, and annual reports, ensuring data accuracy and timely submission. Supports the Senior Director with assigned strategic administrative assignments and special projects.
• Communicates and supports department goals and objectives that align with the mission, vision, and values of the Division of Student Affairs.
• Serves as a University card user for departmental transactions. Adheres to University credit card policies and procedures. Handles check transactions as needed. Will have access to a third-party system (software, gateway, etc.) that processes, transmits, and/or stores cardholder information.

How To Apply - Careers — FIU Human Resources

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".