Job Description

Provides customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS for assigned location. This includes but is not limited to:

• Scheduling tests, procedures, treatments and services with minimal support.

• Determining financial accountability providing information and referrals proactively.

• Problem solving concerns and issues.

• Providing patient instructions and education regarding preparations for tests and procedures.

• Able to answer scheduling calls with minimal support.

• Demonstrates quality customer service.

• Participates in timely efficient workflow.

In Centralized Scheduling:

• Achieves quality score for career ladder level I as determined by Patient Access Leadership.

• Ability to perform scheduling in at least one location.

• Consistently scores a minimum of 92% on a customer service review.

• Productivity goals met where applicable.

In hospital-based clinics:

This position is responsible for answering incoming calls and scheduling patients appropriately with providers.

• Provides exceptional customer service to patients, families, physicians, physician offices and the community

• Registers new patients into the EMR, including demographics and insurance information

• Verifies patient's insurance for eligibility and benefits utilizing Epic Real Time Eligibility

• Assists with community referrals or other referrals as appropriate

Job Requirements

Applicable Experience:

Job Details

The best place to get care. The best place to give care. Saint Luke's 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.