Clinical Informatics Training Specialist

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Overview

In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 49,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy.

Under the direction of the Chief Medical Information Officer (CMIO), the Clinical Informatics Training Specialist leads training and education initiatives related to Epic and clinical information systems at Yale Health. This position is responsible for designing, developing, delivering, and evaluating comprehensive training programs that ensure clinical staff, providers, and support personnel can effectively utilize Epic and related clinical technologies to support patient care.

The Training Specialist owns the local training curriculum, coordinates new employee Epic onboarding, and manages the Epic Champion program. This position collaborates closely with the Senior Clinical Informatics Analyst and Clinical Informatics Analyst, who provide subject matter expertise and support training delivery efforts. The Training Specialist serves as the primary point of contact for all Epic training needs across the organization and ensures training content accurately reflects current system configurations and clinical workflows.  This position provides functional guidance to Epic Champions and coordinates closely with department managers on training schedules and competency requirements.

Additional responsibilities include:

• Design, develop, and maintain comprehensive Epic training curriculum for all user roles, including physicians, nurses, medical assistants, front desk staff, and administrative personnel.

• Deliver engaging classroom, virtual, and one-on-one training sessions tailored to diverse learning styles and varying levels of technical proficiency.

• Coordinate and execute Epic training for all new clinical hires as part of the onboarding process; ensure timely completion of required training prior to system access.

• Develop and maintain training materials including user guides, quick reference cards, tip sheets, videos, and e-learning modules.

• Assess training effectiveness through competency evaluations, user feedback, and analysis of post-training performance metrics.

• Coordinate training logistics including scheduling, room reservations, equipment setup, and attendance tracking.

• Coordinate with the Senior Clinical Informatics Analyst and Clinical Informatics Analyst to leverage their subject matter expertise for training content development and delivery support.

• Provide at-the-elbow support during Epic go-lives, upgrades, and major workflow changes; coordinate additional support from Clinical Informatics Analysts as needed.

• Develop, implement, and manage the Epic Champion program, including recruiting departmental super-users, developing and coordinating Smart Users, providing ongoing Champion education, facilitating Champion meetings, monitoring Clinical Builder metrics, and measuring overall program effectiveness.

• Maintain training environment(s) in Epic, ensuring scenarios and patient data support effective learning experiences.

• Track and report on training completion, competency assessment results, and ongoing educational needs to Clinical Informatics leadership.

• Identify opportunities for workflow optimization and efficiency gains based on patterns observed during training and support interactions.

• Leverage existing YNHHS training content as the starting point for curriculum development; collaborate with both YNHHS Epic training team and Yale University Epic training resources to evaluate and identify the best tools and materials for Yale Health's specific needs. Otherwise coordinate with YNHHS Epic training team on enterprise-wide training initiatives and share best practices.

• Develop and deliver patient-facing training resources and education, including MyChart onboarding materials, kiosk usage guides, and other patient-facing technology tools; coordinate patient education efforts with clinical departments and patient experience teams.

• Maintain knowledge of adult learning principles, instructional design methodologies, and emerging training technologies.

• Support regulatory and accreditation requirements related to clinical system training and competency documentation.

• Perform other duties as assigned.

Schedule: Full-time, 37.5 hours, Monday - Friday, generally between the hours of 8:30 a.m. - 5:00 p.m. Occasional evenings, weekends, holidays and recess periods may be required.

Required Skills and Abilities

1. Strong knowledge of Epic functionality with ability to translate technical concepts into accessible, user-friendly training content.

2. Three years' experience in healthcare training, clinical education, or healthcare informatics, including at least one year of Epic training or support experience.

3. Excellent presentation and facilitation skills; ability to engage diverse audiences and adapt teaching approach to different learning styles.

4. Strong written communication skills with ability to create clear, concise, and visually effective training materials.

5. Patient, approachable demeanor with ability to support users of varying technical abilities; commitment to customer service excellence.

6. Strong organizational skills with ability to manage multiple training initiatives, coordinate logistics, and meet deadlines.

7. Understanding of clinical workflows and healthcare operations; ability to contextualize Epic training within real-world patient care scenarios.
 

Preferred Skills and Abilities

1. Bachelor's or Master's degree in Nursing, Health Informatics, Education, or Instructional Design.

2. Epic certification in training or applicable clinical modules.

3. Proven experience with e-learning development tools (Articulate, Captivate, or similar).

4. Clinical background with direct patient care experience.

5. Proven experience in ambulatory care or academic medical center settings.

6. Certification in training or adult education (e.g., CPTM, ATD).

Principal Responsibilities

Required Education and Experience

Bachelor’s degree in a related field and 3 years of experience or an equivalent combination of education and experience.

Required License(s) or Certification(s)

Required License(s) or Certification(s):

Physical Requirements

Physical Requirements:

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Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air.  HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.