Project Manager - Yale Health

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Overview
In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 49,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy.

Reporting to the Manager of Operational and Performance Excellence, the Technical Project Manager oversees all aspects of complex technical initiatives to ensure they are delivered on time, within scope, and within budget. This role plays a central part in Yale Health’s efforts to modernize its infrastructure and application landscape, strengthen data connectivity across systems, and advance both clinical and administrative excellence. The position offers the opportunity to lead meaningful projects that directly support Yale Health’s mission and long-term strategic priorities.

The Technical Project Manager provides end-to-end project leadership for enterprise technology initiatives, including analytics modernization, system integrations, and enhancements to clinical and operational platforms and custom applications. The role requires a strong foundation in project management paired with a solid understanding of technical environments, enabling seamless collaboration with software engineers, analysts, vendors, and clinical and administrative stakeholders.

The ideal candidate brings demonstrated experience guiding cross-functional technical projects involving systems, data, integrations, or infrastructure. They communicate technical concepts clearly, provide transparent reporting to leadership, and navigate ambiguity with confidence. Success in this role depends on the ability to influence without direct authority, build strong relationships across diverse teams, and balance analytical rigor with emotional intelligence to drive impactful results. Additional responsibilities include:

Project Planning and Execution:

• Lead the end-to-end planning, execution, and delivery of large-scale technical projects, including system migrations, integrations, analytics platforms, security initiatives, and custom applications.
• Adjust plans dynamically in response to shifting priorities, emerging data, or organizational needs.
• Apply standardized project management methodologies, tools, and governance practices to ensure consistency, transparency, and accountability across technical initiatives.

Team Management and Collaboration:

• Coordinate across IT engineering, Business Intelligence, clinical, administrative teams, and external vendors to ensure alignment with organizational goals, operational roadmaps, and strategic initiatives.
• Translate technical requirements into actionable project plans and communicate progress, risks, and impacts in a clear, non-technical manner to stakeholders and leadership.
• Coordinate vendor activities, timelines, deliverables, and dependencies to ensure contractual and technical expectations are met.
• Lead effective meetings to track progress, resolve issues, maintain momentum, and ensure alignment among team members.

Performance Monitoring and Reporting:

• Establish performance metrics and KPIs to measure project success. Analyze data to assess performance and inform strategic adjustments.
• Provide regular, transparent reporting to IT and organizational leadership to support informed decision-making on priorities, trade-offs, timelines, and outcomes.
• Conduct post-project evaluations to capture lessons learned and drive continuous improvement.

Strategic Influence and Relationship Management:

• Influence outcomes without direct authority by building trust and credibility across diverse teams.
• Navigate resistance with resilience and tact, maintaining focus on long-term goals.

Analytical and Organizational Excellence:

• Apply critical thinking and data analysis to guide project decisions.
• Maintain meticulous attention to detail across documentation, reporting, and execution. Demonstrate strong organizational skills, managing competing priorities and deadlines.
• Thrive in ambiguity, adapting to evolving needs and leading others through uncertainty with confidence and clarity.

Risk Management:

• Proactively identify and address potential project risks. Respond to issues with agility, ensuring minimal impact on outcomes and timelines.

Resource Management:

• Allocate resources effectively to optimize project efficiency and productivity.
• Track project expenses and provide regular financial reports to stakeholders.
• Partner closely with technical leads while minimizing the need for engineers and analysts to assume project management responsibilities.

Schedule: Full-time, 37.5 hours, generally Monday - Friday, 8:30 am - 5:00 pm.  Occasional early mornings, evenings, weekends, holidays/recess may also be required.

Required Skills and Abilities

1.Knowledge of information technology applications, processes, software and equipment.

2.Excellent communication, presentation, and interpersonal skills, with the ability to tailor messaging to various audiences and build trust across disciplines.

3.Strong project management skills, with a proven track record of managing multiple complex initiatives simultaneously.

4.Excellent organizational and time management skills, with a high level of attention to detail and consistent follow-through.

5.Strong leadership and team management abilities, including the ability to coach, delegate, and motivate diverse teams.

Preferred Skills and Abilities

1.Advanced problem-solving and critical thinking skills, applying sound judgment and data-driven analysis to navigate ambiguity and resolve challenges.

2.Ability to work independently and collaborate positively and effectively across disciplines, including with staff at all levels of the organization.

3.PMP Certification

4.Experience working with Epic

Principal Responsibilities

Required Education and Experience

Bachelor’s Degree in a related field and four years of related work experience or an equivalent combination of education and experience.

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Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air.  HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.