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Director, Global Technology & Service Management
New York University
Director, Global Technology & Service Management
New York University
| Director, Global Technology & Service Management US-NY-New York Job ID: 2026-15540 Type: NYU IT (WS1170) # of Openings: 1 Category: Technology New York University Overview The Director, Global Technology & Service Management (GTSM) will lead the Universitys architecture, service management, and technology strategy functions. This strategic leader acts as the primary 'standard-bearer' for NYU, ensuring that all IT Service Providers (ITSPs) and System Owners align their operations with a unified global technology and service blueprint. Reports to the Associate Vice President for Global Service Management and User Success, the Director will lead a team dedicated to bringing clarity to NYUs technical landscape and strategic maturity to all services. Responsible for identifying and eliminating technical debt, waste, and overinvestment by driving service strategy practices and technical standardization. Bridge the gap between high-level strategy and operational delivery, this role transitions the IT organization into a lean, governance-focused unit that gets some tangible results in efficiency and innovation for the global campus. Define and enforce Global Technology and Service standards to support organizational Business Outcomes through architectural, service, and operational requirements. Manage and continuously evolve the overall vision, charter, and roadmap for technology strategy and service management, including best practices, standards, principles and functions that will continue NYU ITs transformation into a service-oriented, client-driven, outcomes-optimizing organization. Refine programs, governance, training, communication, and stakeholder alignment models as needed. Develop a strong, creative team aimed at achieving consistency and efficiency in service delivery across NYU ITs service portfolio. Continually improve NYUs IT service management systems and architecture practices to address the organizations highest priorities and develop systems that result in seamless, robust service support for NYU. Responsibilities Required Education: Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field Preferred Education: Master's Degree Required Experience: 7+ years of leadership experience in Architecture, IT Strategy, IT Leadership, or IT Service Management. Proven track record of managing large-scale technical debt reduction or consolidation projects in a complex, decentralized environment. Demonstrated experience in vendor governance and aligning third-party providers to internal technical standards. Experience leading lean, high-output teams in higher education or a similarly diverse global organization. Preferred Experience: Certifications in Enterprise Architecture (TOGAF) and IT Service Management (ITIL) are highly desirable. Required Skills, Knowledge and Abilities: The ability to hold providers and stakeholders accountable to rigorous technical and service standards, i.e. Assertive Stewardship. Deep understanding of how architecture and strategy drives business value and eliminates operational friction, i.e. Strategic Vision. Ability to identify 'waste' in a budget and articulate the ROI of decommissioning legacy systems, i.e. Financial Acumen. Strong communication with exceptional ability to translate 'technical rot' and 'architectural debt' into business-friendly language for Deans and VPs. Ability to design strategies that function seamlessly across multiple international regulatory and technical environments, i.e. Global Mindset. Qualifications In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $200,000.00 to USD $240,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen. NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels. Salary: 200000.00 PI284070284
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Internal Number: 284070284
About New York University
New York University (NYU) is one of the top private universities in the United States, and NYU Tandon School of Engineering traces its roots back to 1854, building on an illustrious past as Brooklyn Poly and the NYU Polytechnic School of Engineering. Our mission is to excel in research, teaching, and entrepreneurship and inspire and educate engineers for the 21st century — backed by an historic commitment of $1 billion to recruit new faculty, fuel groundbreaking basic and applied research in key areas, and expand the Downtown Brooklyn campus. NYU Tandon faculty are world renowned leaders in science and technology, with a strong commitment to research, innovation, and entrepreneurship that make a difference in the world. We lead and have ties to multidisciplinary centers in wireless technology, cybersecurity, urban informatics, data sciences, artificial intelligence, renewable energy, and health, among others. Our faculty and students are part of the high-tech start-up culture in New York City and in downtown Brooklyn, and we support three “future lab” business incubators that connect our students and faculty to today’s innovation economy. We are deeply committed to teaching and le...arning, and with NYU's unrivaled global network of campuses, we promote a truly global engineering education.
NYU Tandon is committed to substantially increase the proportion of our faculty from historically underrepresented groups in STEM and we encourage candidates from such groups to apply. We aspire to create a climate where diversity and inclusion are not only appreciated but considered an asset for creativity and innovation, and we seek faculty who have a real passion for a culturally diverse environment. We take pride in our high numbers of female students and students who are the first in their family to go to college. NYU belongs to the Higher Education Recruitment Consortium (HERC), which assists with dual-career searches, and our faculty are supported by a range of work-life balance programs provided by the NYU Office of Work Life
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